Shame on Rosa for avoiding us and not making any effort to fix the situation. We are a family of four adults and the Royalton Bavaro was never able to accommodate us as four adults.Starting with the room request. We stayed in the Royalton Riviera Cancun chairman suite in the last and the Punta Cana Bavaro chairman suite this time. We were never given an apology or offered any compensation for our inconvenience due to their ineptitude.The root of the problem is the lack of knowledge of the rooms and a clear understanding of customer service which I think starts with Royalton Management. The staff, the FOOD, the grounds- the accommodations - not one complaint -There’s not a thing they could have done to make our trip better. We did not ask much else of him, but I was happy to have that done. Once we finally got in, the bracelet did not open the door causing me to go back to the reception area and wait online yet again. Ridiculous and illogical. We are looking forward to the pleasure of welcoming you again in our Hotel and assure you that you will enjoy superior services and facilities on your next visit.Best regards.Juan Tuñon General Manager Royalton Bavaro Resort & Spa. It's plumb in the centre of a sandy beach, with a fistful of palms peppered through the grounds. After one move, you’d think that there would be some sort of management intervention to sort out the problem and ensure we were satisfied. My husband liked Bravaro better as you could fish off parts of the beach and you are not allowed at RC. Between the check-in, the restaurant, and the timeshare breakfast, I was ready to leave after the first day. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Totally unacceptable to expect that you pay for two adults, that are brother and sister where one is expected to sleep on a pull out couch! Kids club employed smiling staff, very good with the children, Unfortunately it seems that a lot of guests do not take advantage of the kids club so as such many days the activities there were canceled or changed, however my granddaughter wanted to go anyway to “hang with the girls” and very much enjoyed her time there. Once we were even told she had left for the day when that was clearly not true. The room had shelves and stones that were cracked, broken or stained. We stayed in the diamond club for both. Available in Swim out, Ocean and Garden View An upgraded suite for discerning guests, these contemporary rooms feature earth-inspired accents and gold-tone décor with a host of improved amenities such as in-suite premium spirits, a pillow-menu from The Royal Spa, an upgraded room service menu and butler service. We travel often and this by far was the worst service experience we have ever had. I would say the food was good at both, but we mostly ate at diamond club places and stayed away from the buffet for the most part. We are just a normal middle class couple but want a good resort. The furniture was disgusting and I have pictures, if needed and I've asked them to replace it. Book Royalton Bavaro Resort & Spa, Punta Cana on Tripadvisor: See 4,745 traveller reviews, 5,880 candid photos, and great deals for Royalton Bavaro Resort & Spa, ranked #36 of 153 hotels in Punta Cana and rated 4.5 of 5 at Tripadvisor. We are looking forward to welcome you again in our Hotel and assure you that you will enjoy even superior services and facilities on your next visit.Sincerely,Juan Tuñon General Manager Royalton Bavaro Resort & Spa. View deals for Royalton Bavaro Resort & Spa- All Inclusive, including fully refundable rates with free cancellation. Book direct today! The location was a little bit better for me as it was more of a beach sea view as compared to a pool, people and sea view. Front staff should know what the room arrangements are and locations on the site. Not sure why they were not automatically restocked. Besides, your solicitude was not expressed by your travel agency; the adjoining rooms request has more demand during these dates.We invite you to come at any season out of these dates and I assure you that your point of view will change and may demonstrate why 92% of the clients are delighted with Royalton Bavaro.Warm regards,Juan TuñonGeneral ManagerRoyalton Bavaro Resort & Spa. Royalton Negril: the chairman's suite at the Royalton - See 4,224 traveler reviews, 4,508 candid photos, and great deals for Royalton Negril at Tripadvisor. Our butler was excellent at Bravaro (Gregorio). After spending all day trying to get in our room, I spent that night with five of us are trying to eat. Royalton Bavaro Resort & Spa, Punta Cana Picture: Chairman Suite - Check out Tripadvisor members' 51,050 candid photos and videos of Royalton Bavaro Resort & Spa Popular attractions Arena Gorda Beach and Hard Rock Golf Club at Cana Bay are located nearby. There seems to be no real waitstaff. We extend our sincere apologies for the inconveniences that you had with the service in our property; we continuously train our staff in order to give an excellent service to our visitors.It was a great pleasure welcoming you to Royalton Bavaro. Stay at this 4.5-star luxury property in Punta Cana. Royalton Bavaro is an ideal setting for romance, whether it’s a honeymoon, an anniversary, or just a quiet getaway. It was a lot of tv and video games. With eight restaurants, a lazy river, swim-up bar and casino, the Royalton Bavaro has all bases covered. See 4,745 traveller reviews, 5,880 candid photos, and great deals for Royalton Bavaro Resort & Spa, ranked #36 of 153 hotels in Dominican Republic and rated 4.5 of 5 at Tripadvisor. So make sure to do so. The room was very nice just not as nice as the RC chairman. He set us up with reservations all week. I would return to Bravaro again since the beach was so nice and the kids liked the lazy river and shallow pool which was shaded and my husband could fish. With the way things are going, I 'm sure I'll have much more to add once we'll return home this weekend. Discover elegantly styled rooms and a heavenly night’s rest atop the Royalton signature DreamBed™ mattress. Relax on the famous shores of Bavaro Beach and enjoy All-In Luxury® at Royalton Bavaro Resort & Spa, a top-rated all-inclusive resort in beautiful Punta Cana. Day 5 at this ridiculous hotel - The last event we had was a leak on the ceiling in the bathroom. I am very sorry that you did not allow us to compensate the mistake we made.I would like you to come back to the property and demonstrate why 92% of the clients rate us with 5 stars.Best regards,Juan TuñonGeneral ManagerRoyalton Bavaro Resort & Spa. The New Years Eve party and entertainment was fantastic. Our butler was excellent at Bravaro (Gregorio). Royalton caters to English speaking guests, so they should understand English. The location was a little bit better for me as it was more of a beach sea view as compared to a pool, people and sea view. We were beginning to feel like we were in Oz, where there really isn’t a supervisor behind the curtain. I loved visiting the coffee shopThe kids club was ok. The room service was better and more fresh at RC. You could not leave any food out or the ants would attack it. The RC room had all the restaurant menus in the room to look at and was fully stocked. My granddaughter (and me n pop pop ;) ) just loved the lazy river and the cavern swim up pool bar-And had a blast learning to surf the flow rider-The staff there were wonderful - they had so much patience and spent lots of time w our granddaughter, teaching her how to surf and do tricks. Our guests praise the restaurant and the helpful staff in our reviews. We stayed in the Royalton Riviera Cancun chairman suite in the last and the Punta Cana Bavaro chairman suite this time. The RC room had all the restaurant menus in the room to look at and was fully stocked. I letti sono preparati con biancheria da letto di alta qualità. The chairman at RC was larger and seemed more fancy. All quality food much higher than the typical all-inclusive. This modern all-inclusive resort in the Dominican Republic has eight restaurants, nine bars, daily activities, and nightly entertainment. Review tags are currently only available for English language reviews. We plan to stay at other Royalton later this year. He set us up with reservations all week. Occupancy limits - 8 adults, 6 children, 6 junior (effective from 9/22/20) 8 total including Infant. The largest room here is the four-bedroom, 2,551-square-foot Chairman’s Suite, which features a dining table, a pool table, and an outdoor hot tub. The butler at RC was terrible. Royalton Bavaro Resort & Spa, Punta Cana Picture: Chairman Suite - Check out Tripadvisor members' 50,030 candid photos and videos. Discover our Chairman Suite! Both trips were wonderful. So now I am in this trip for not even 24 hours and have barely relaxed. This is all assuming that they were trying to solve the problem, I suspect that they did know what the issue was and they didn’t care or want to solve the problem because they continued to deliver the same solution with every room switch. Family of 5 traveled between Christmas and New Years Day. It was like pulling teeth to try and get a reservation. It had dust bunnies and I don’t think the rugs were vacuumed. This premium level of service features the comfort of anticipatory service, exclusive á la carte restaurants and bar areas, as well as the shimmering pool and pristine beach areas for the sole use of Diamond Club™ guests. Taxes and fees that are shown are estimates only. This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC. The outdoor playground is nice and shaded. The craftsmanship was better. This is the version of our website addressed to speakers of English in the United States. If you like Japanese food, do not go to the Japanese restaurant . I wish there was availability on the Diamond Club section so you would enjoy of its privileges.We would like to get a second chance to demonstrate why 92% of our customers rate us excellent, so I put myself at your disposal for anything that you may need.Regards,Juan TuñonGeneral ManagerRoyalton Bavaro Resort & Spa, This was my second time staying in the royalton Bavaro and I have to say I did not enjoy it The service was not on par with other royaltons like the royalton Rivera Cancun and I would definitely say not 5 star Food was slow and drinks were not filled regularly during meals ,for one meal we did not get our drinks until after the food was finished I am disappointed that the hotel has gone downhill as the location and people are great I think they might be understaffed Another problem is some restaurants were not open on nights they were meant to be open so this made dinner plans a disaster ,There was no atmosphere at night and come 12am the place was empty which I’m sure suits families with kids but not younger couples etc,Food was fantastic in the steak house but only the steak house but poor service took from it I will try the new royalton in Cancun this summer and hope it is up to the standards of the royalton Rivera Cancun, Dear 561barrydReceive a warm regard from Royalton Bavaro Resort & Spa.We heartily appreciate your taking the time to write such a kind review on our resort Royalton Bavaro Resort & Spa. Prices are the average nightly price provided by our partners and may not include all taxes and fees. The butler at RC was terrible. There were limited towels, no hair dryer, no shower caps and no simple luxuries that one would expect from a hotel with 4.5 stars. The only downside to mention was the beach - which is normally beautiful, this trip it was over run with seaweed- so much so that swimming in it was not enjoyable. ABOUT Hi I’m Jon ‍♂️ & I’m Allana ‍♀️. Of course they offered upgrade/club (at check-in they said that hotel is full and no upgrade/club rooms are available), but we were already settled and did not want to bother to pack and unpack again. This is something new to certain Caribbean areas, I’ve noticed. The buffet next to the pool often ran out of plates and food. Rooms that are converted into family “hang out” rooms. Stay at this 4.5-star luxury property in Punta Cana. I am an avid beach lover so this could have been a deal breaker for me- but since it is out of their control, and I can experience this any where else I may travel I took it in stride- you can still walk and enjoy the view, and the resort itself more than makes up for it. You could not leave any food out or the ants would attack it. The craftsmanship was better. Hard Rock Golf Club at Cana Bay is minutes away. Not my idea of dining while on vacation. Enjoy free WiFi, free valet parking, and an outdoor pool. Exchanging vows in a breathtaking setting is easy with our wedding planning service. We will not be returning to this resort or any other Royalton. After getting something to eat and about an hour later, nothing was ready. Taxes and fees that are shown are estimates only. I’m excited to see how it measures up to the ones we have stayed at already. After a few day you knew what to order. Both trips were wonderful. The room was not very clean. This is a walk though of a luxury room and then into a 1 bedroom diamond club presidential Jacuzzi suite. We stayed in the diamond club for both. One night I was flat out turned away from the steakhouse and yet again had to face the buffet. Enjoy free WiFi, free valet parking, and an outdoor pool. Since I started to rant, I'll start from the beginning. Beware— if you are not Diamond Club you CANNOT make a reservation for dinner (except at the Hibachi grill which we were given 9:45PM) Traveling with 5 people and having uncertainty around every meal took a lot away from making this a good vacation. By the end of all this, my husband, who normally does not get involved in these thing said that he had enough and by the next day got to one of the managers of the hotel to describe his disappointment and dissatisfaction. They went a few days. When ask housekeeping for a particular service or product they do something completely different. This place doesn't mess about when it comes to location. We took a note about your point.Accept our apologies because we were not able to accomplish your expectations with the gastronomical offer in some of our restaurants; our Executive Chef works hard to make an extensive menu of luxury plates and in almost all the cases we can accomplish the tastes of our guests. Almost every time the room was cleaned we had to ask for towels. If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. The Royalton Bavaro has fresh-out-the-wrapping facilties and modern decor. Throughout this nightmare, several times we asked to see the front desk supervisor, but Rosa never came out of her protected little office. It’s more spread along the beach instead or farther back from the beach. Communication between staff is horrible. The room was not very clean. The most recent trip was at Bavaro We are delighted to read that you spent a most wonderful holiday. Our guests praise the restaurant and the helpful staff in our reviews. Thank you for choosing us to spend your Christmas holidays with us.I’m glad that you have liked the Entertainment team and the New Year’s Eve party. Listen, communicate, understand, admit if you make a mistake, follow up, rectify quickly. Royalton Suites Cancun Resort & Spa is an all-inclusive resort that boasts luxurious Junior, Presidential and Chairman's Suites with premium DreamBeds™, Royalton signature rain shower, 24-hour room service and many other exclusive amenities only found at Royalton Luxury Resorts. Enjoy reservation-free dining with chef-curated menus, elegantly styled suites, and award-winning hospitality. Royalton Bavaro Resort & Spa- All Inclusive offre 730 sistemazioni con docking station per iPod e minibar. If you tip the wait staff around the pool well enough, they will pay attention to you. It’s a small space. The following day after several hours at the front desk yet again, and now for the third time we were moved again to a room beside a family suite, after being assured the adjoining room was NOT a family suite. The butler at RC was terrible. The entertainment varied, some evenings better than others, but enjoyable. The most recent trip was at Bavaro The chairman at RC was larger and seemed more fancy. The beach was excellent at Bravaro when we...We stayed in the Royalton Riviera Cancun chairman suite in the last and the Punta Cana Bavaro chairman suite this time. The Chairman at Bavaro had lot of ants. Review of The Royalton Riviera Cancun Presidential Suite with Ocean Front. Popular attractions Arena Gorda Beach and Hard Rock Golf Club at Cana Bay are located nearby. more. As well, the beach area itself was covered with seaweed- which caused a very pungent odor- keeping us at the pools most of our vacation- staff attempted to rake up now and then, however it came up too fast to be kept under control. The Chairman at Bavaro had lot of ants. My husband and I (55 & 56) stayed here in a swim out ocean view with our 10 year old granddaughter the week after Thanksgiving Nov 26-Dec 3...All I can say is WOWZER!!! I expressed my concerns to guest services who did make sure that I was seated on time at a restaurant the next night but that’s where it ended. If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. Tons of seaweed washing ashore in large masses without warning- not seeming to be caused by time of year or weather. Perfect for up to 8 people and includes # AllInLuxury ® features, such as: oceanfront view, dining table, pool table, kitchen, fully-stocked bar, plus all # DiamondClub ™ amenities! He set us up with reservations all week. But no worries!!! I asked for a rollaway bed and was promised that by the time we get to our room it will be ready. We stayed in the diamond club for both. The room was not very clean. Your comment is very important to us and has been sent to the Department in charge.We extend our sincere apologies for the inconveniences that you have had with the service in some of our Restaurants; we continuously train our collaborators in order to give an excellent service to our visitors.Thanks for your important comment about the entertainment; we assure you that your observations have been sent to the department in charge.We are looking forward to the pleasure of welcoming you again in our Hotel and assure you that you will enjoy superior services and facilities on your next visit.Best regards.Juan Tuñon General Manager Royalton Bavaro Resort & Spa, This is the version of our website addressed to speakers of English in the United States. Arena Gorda Beach Road Carretera El Macao - Arena Gorda, Punta Cana 23000 Dominican Republic. Luxury Chairman's 3 Bedroom Suite Ocean Front DC. Dear CTEPbBA,Thank you for choosing us to spend your Christmas holidays with us.We are very sorry for all the situation occurred and I assure you that all the operational team and in particular, Housekeeping, have analyzed all your comments and we have taken the necessary actions to avoid that this happen again.I have tried to speak with you since the day that I was able to read your comment but I could not achieve it until last night. We loved the lazy river at Bravaro. I know that can change depending on the time of the year. The most recent trip was at Bavaro The chairman at RC was larger and seemed more fancy. FYI beach area is small and crowded. Both trips were wonderful. Dear Y588sJ,Thank you for choosing us to spend your Christmas holidays with us.We apologize for all the inconveniences experience during your stay with us.I have to recognize that in specific seasons like Christmas and Easter, the family occupation increase significantly and it is very difficult to satisfy all the customers’ requests with the hotel on its full capacity. General_ManagerPUJ, General Manager at Royalton Bavaro Resort & Spa, responded to this review. The door jam was splintered and broken with nails sticking out, the bathroom sink had a foul smell, the shower tiles were broken and the shower floor drain didn’t work. The room for our grown male and female siblings, was One King bed with the pull out couch made up. Big inconvenience for 5 of us to wait on towels knowing we had to try and hustle out for dinner early enough or possibly incur another 3 hour wait. WiFi, parking, and an evening social are free at this property. It also was not stocked well. We stayed in the diamond club for both. One person asks you for a drink and leaves. Post your vacation selfies, answer emails or binge your favorite series from anywhere at the resort. On the last day we heard you could upgrade for the day but a little too late for that suggestion. Took several attempts to get the bed, sheets, asking for a pillow took a separate attempt because they did not bring it with the sheets. Popular attractions Arena Gorda Beach and Hard Rock Golf Club at Cana Bay are located nearby. View deals for Royalton Bavaro Resort & Spa- All Inclusive, including fully refundable rates with free cancellation. It had dust bunnies and I don’t think the rugs were vacuumed. You never knew what you were going to get but it was not bad. We requested this three times, at time of booking, on the website (which doesn’t work)and by emailing the hotel directly. You don’t know who really is responsible for you or your table.The “concierge” in the bottom of our building was of no help except to try and get us to some sort of timeshare breakfast the first morning. The room was very nice just not as nice as the RC chairman. It had dust bunnies and I don’t think the rugs were vacuumed. What a waste of time, multiple trips to the front desk, being told there was NOTHING available, ( when we could see an entire block of the resort not occupied) or told to come back later or the next day and being shown to rooms that we had asked NOT to be in. More, Dear kimmySKReceive a warm regard from Royalton Bavaro Resort & Spa.We heartily appreciate your taking the time to write such a kind review on our resort Royalton Bavaro Resort & Spa. Luxury Accommodations. Guests enjoy the kid-friendly amenities. The family suite that they advertise to fit 5 people is a complete lie. 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