The room was not very clean. Of course, there was no rollaway bed. The most recent trip was at Bavaro The chairman at RC was larger and seemed more fancy. This is all assuming that they were trying to solve the problem, I suspect that they did know what the issue was and they didn’t care or want to solve the problem because they continued to deliver the same solution with every room switch. Since I started to rant, I'll start from the beginning. The food- it was everywhere- for lunch everything you could possibly crave from sushi to tacos to open grilled chicken and vegetables, burgers, pork sandwiches, fish and chips, takeout pizza, salads- smoothie truck and more. The 2 rooms together are a 2 bedroom suite. Called housekeeping to come clean up the mess after the leak and when we returned to the room after supper we still had dirty bathroom with a few remaining towels, but they did what I did not ask them: prepared the bed for the night, removing the things I had on the bed, including my clean robe and putting on top of the dirty suitcase. Stroll the pristine beach at sunset, cozy up under a palapa for two, or enjoy a candlelit dinner. We travel 3-4 times per year to different destinations and this is the first time we have encountered so many things wrong that the only description comes to mind without using angry language or profanities is simply ridiculous. Of course they offered upgrade/club (at check-in they said that hotel is full and no upgrade/club rooms are available), but we were already settled and did not want to bother to pack and unpack again. Choose from the family friendly rooms, or enjoy a … We plan to stay at other Royalton later this year. Diamond Club™ Royalton Bavaro offers guests an exclusive vacation experience with an upgrade to Diamond Club™. The entertainment varied, some evenings better than others, but enjoyable. So make sure to do so. The room had shelves and stones that were cracked, broken or stained. Arena Gorda Beach Road Carretera El Macao - Arena Gorda, Punta Cana 23000 Dominican Republic. What a waste of time, multiple trips to the front desk, being told there was NOTHING available, ( when we could see an entire block of the resort not occupied) or told to come back later or the next day and being shown to rooms that we had asked NOT to be in. The beach was excellent at Bravaro when we were there and not good at all in RC. Both trips were wonderful. Royalton Suites Cancun Resort & Spa is an all-inclusive resort that boasts luxurious Junior, Presidential and Chairman's Suites with premium DreamBeds™, Royalton signature rain shower, 24-hour room service and many other exclusive amenities only found at Royalton Luxury Resorts. Hard Rock Golf Club at Cana Bay is minutes away. The door jam was splintered and broken with nails sticking out, the bathroom sink had a foul smell, the shower tiles were broken and the shower floor drain didn’t work. We stayed in the diamond club for both. Royalton Bavaro Resort & Spa: Chairman suite - See 4,739 traveler reviews, 5,716 candid photos, and great deals for Royalton Bavaro Resort & Spa at Tripadvisor. We stayed in the diamond club for both. The location was a little bit better for me as it was more of a beach sea view as compared to a pool, people and sea view. Once we were even told she had left for the day when that was clearly not true. Very helpful and friendly. Wait at the pizza window was averaging over an hour to an hour and a half for 3 pies. The Royalton could learn a thing or two from their neighboring Spanish chains with regards to customer service. With eight restaurants, a lazy river, swim-up bar and casino, the Royalton Bavaro has all bases covered. Enjoy free WiFi, free valet parking, and an outdoor pool. The assigned rooms were not adjoining, facing the entertainment pavilion of the neighboring resort, and each with ONE king bed. We are sorry about the impressions that you may receive about the service from our staff and management; our objective is to provide an excellent service to our visitors and always ensure a quality holiday among our guests. Prices are the average nightly price provided by our partners and may not include all taxes and fees. I’m excited to see how it measures up to the ones we have stayed at already. Guests enjoy the kid-friendly amenities. We are a family of four adults and the Royalton Bavaro was never able to accommodate us as four adults.Starting with the room request. Some site knowledge and Basic Customer Service training might also help. We took a note about your point.Accept our apologies because we were not able to accomplish your expectations with the gastronomical offer in some of our restaurants; our Executive Chef works hard to make an extensive menu of luxury plates and in almost all the cases we can accomplish the tastes of our guests. This modern all-inclusive resort in the Dominican Republic has eight restaurants, nine bars, daily activities, and nightly entertainment. It’s a long walk to the main area from the beach. It had dust bunnies and I don’t think the rugs were vacuumed. My granddaughter (and me n pop pop ;) ) just loved the lazy river and the cavern swim up pool bar-And had a blast learning to surf the flow rider-The staff there were wonderful - they had so much patience and spent lots of time w our granddaughter, teaching her how to surf and do tricks. It also was not stocked well. This place doesn't mess about when it comes to location. The most recent trip was at Bavaro The chairman at RC was larger and seemed more fancy. The room was not very clean. The largest room here is the four-bedroom, 2,551-square-foot Chairman’s Suite, which features a dining table, a pool table, and an outdoor hot tub. The only downside to mention was the beach - which is normally beautiful, this trip it was over run with seaweed- so much so that swimming in it was not enjoyable. Review tags are currently only available for English language reviews. The pros are the entertainment at night, the vibe team at the pool, and the overall cleanliness of the resort. This premium level of service features the comfort of anticipatory service, exclusive á la carte restaurants and bar areas, as well as the shimmering pool and pristine beach areas for the sole use of Diamond Club™ guests. Stay at this 4.5-star luxury property in Punta Cana. Our guests praise the restaurant and the helpful staff in our reviews. Stay at this 4.5-star luxury property in Punta Cana. Prices are the average nightly price provided by our partners and may not include all taxes and fees. Please see our partners for more details. The furniture was disgusting and I have pictures, if needed and I've asked them to replace it. Enjoy free WiFi, free valet parking, and an outdoor pool. This response is the subjective opinion of the management representative and not of TripAdvisor LLC. After a few day you knew what to order. Dear Y588sJ,Thank you for choosing us to spend your Christmas holidays with us.We apologize for all the inconveniences experience during your stay with us.I have to recognize that in specific seasons like Christmas and Easter, the family occupation increase significantly and it is very difficult to satisfy all the customers’ requests with the hotel on its full capacity. Both trips were wonderful. Popular attractions Arena Gorda Beach and Hard Rock Golf Club at Cana Bay are located nearby. Queste sistemazioni con stile personalizzato hanno salotto separato. Standard rooms are impressive, with rainfall showers and fully-stocked minibars, but upgraded Diamond Club suites are available for families who seek a little more exclusivity. We loved the lazy river at Bravaro. Prenota Royalton Bavaro Resort & Spa, Repubblica Dominicana su Tripadvisor: consulta le recensioni di 4.738 viaggiatori che sono stati al Royalton Bavaro Resort & Spa (n.36 su 153 hotel a Repubblica Dominicana) e guarda 5.876 foto delle stanze! This is something new to certain Caribbean areas, I’ve noticed. We requested this three times, at time of booking, on the website (which doesn’t work)and by emailing the hotel directly. When ask housekeeping for a particular service or product they do something completely different. Once more to the front desk, where the lies started again. Club or no club same people run the hotel and it is below average to put it nicely. Apart from that, this room was a construction nightmare. By the end of all this, my husband, who normally does not get involved in these thing said that he had enough and by the next day got to one of the managers of the hotel to describe his disappointment and dissatisfaction. The Chairman at Bavaro had lot of ants. On the last day we heard you could upgrade for the day but a little too late for that suggestion. Royalton Negril: the chairman's suite at the Royalton - See 4,224 traveler reviews, 4,508 candid photos, and great deals for Royalton Negril at Tripadvisor. We stayed in the diamond club for both. The beach was excellent at Bravaro when we... We stayed in the Royalton Riviera Cancun chairman suite in the last and the Punta Cana Bavaro chairman suite this time. The New Years Eve party and entertainment was fantastic. The most recent trip was at Bavaro The outdoor playground is nice and shaded. I have zero concern that it would affect their trip and that once again we will have a wonderful fun filled vacation :) Thank you Royalton Bavaro! You could not leave any food out or the ants would attack it. Post your vacation selfies, answer emails or binge your favorite series from anywhere at the resort. We did everything we could on our part to ensure our requirements were understood, The Royalton failed to do their part. Guests enjoy the kid-friendly amenities. Few other things: they do not take reservations at restaurants and the wait is 1 to 2 hours- buffet never fails. This is a walk though of a luxury room and then into a 1 bedroom diamond club presidential Jacuzzi suite. He set us up with reservations all week. The oatmeal is very good. The Royalton Bavaro has fresh-out-the-wrapping facilties and modern decor. After getting something to eat and about an hour later, nothing was ready. Front staff should know what the room arrangements are and locations on the site. On the third day in the second room, we discovered that the adjoining room was really a family suite. I letti sono preparati con biancheria da letto di alta qualità. Communication is where it starts to fall apart. Review of The Royalton Riviera Cancun Presidential Suite with Ocean Front. Perfect for up to 8 people and includes # AllInLuxury ® features, such as: oceanfront view, dining table, pool table, kitchen, fully-stocked bar, plus all # DiamondClub ™ amenities! It was like pulling teeth to try and get a reservation. WiFi, parking, and an evening social are free at this property. Who would expect a leak, but the problem is not the leak itself, things happen, but the fact they didn't clean it and at 10 o'clock at night we're still with the dirty and disgusting bathroom. Exchanging vows in a breathtaking setting is easy with our wedding planning service. if you can’t understand what the issue is then solving a problem is impossible. The room for our grown male and female siblings, was One King bed with the pull out couch made up. If you like Japanese food, do not go to the Japanese restaurant . It’s a small space. Totally unacceptable to expect that you pay for two adults, that are brother and sister where one is expected to sleep on a pull out couch! I would say the food was good at both, but we mostly ate at diamond club places and stayed away from the buffet for the most part. Occupancy limits - 8 adults, 6 children, 6 junior (effective from 9/22/20) 8 total including Infant. If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. Taxes and fees that are shown are estimates only. Forget less-is-more – the mantra here is bigger-the-better. Both trips were wonderful. This resort specifically caters to families, or multiple families travelling together with lots of children and vacationers that like to listen to loud booming club music all day from one end of the resort to the other. Once we finally got in, the bracelet did not open the door causing me to go back to the reception area and wait online yet again. Our guests praise the restaurant and the helpful staff in our reviews. I am very sorry that you did not allow us to compensate the mistake we made.I would like you to come back to the property and demonstrate why 92% of the clients rate us with 5 stars.Best regards,Juan TuñonGeneral ManagerRoyalton Bavaro Resort & Spa. Dear cute001Receive a warm regard from Royalton Bavaro Resort & Spa.We heartily appreciate your taking the time to write such a kind review on our resort Royalton Bavaro Resort & Spa. Stay connected to friends and family back home with All-In Connectivity™, available at all-inclusive Royalton Luxury Resorts in Cancun. I know that can change depending on the time of the year. Between the check-in, the restaurant, and the timeshare breakfast, I was ready to leave after the first day. We stayed in the Royalton Riviera Cancun chairman suite in the last and the Punta Cana Bavaro chairman suite this time. There were limited towels, no hair dryer, no shower caps and no simple luxuries that one would expect from a hotel with 4.5 stars. One night I was flat out turned away from the steakhouse and yet again had to face the buffet. We were beginning to feel like we were in Oz, where there really isn’t a supervisor behind the curtain. Stay at this 4.5-star luxury property in Punta Cana. The room had shelves and stones that were cracked, broken or stained. Royalton Bavaro is comprised of distinct sections, unique to each traveler's vacation style. This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC. Listen, communicate, understand, admit if you make a mistake, follow up, rectify quickly. We extend our sincere apologies for the inconveniences that you had with the service in our property; we continuously train our staff in order to give an excellent service to our visitors.It was a great pleasure welcoming you to Royalton Bavaro. By the time we left she was like a pro. The RC room had all the restaurant menus in the room to look at and was fully stocked. Also, I would like to apologize for all the misunderstanding lived during your stay with us.As you understand, when the property is on 100% capacity, the waiting time in all the restaurants it could be a bit longer than usual due to the volume of people. The following day after several hours at the front desk yet again, and now for the third time we were moved again to a room beside a family suite, after being assured the adjoining room was NOT a family suite. Royalton Bavaro is an ideal setting for romance, whether it’s a honeymoon, an anniversary, or just a quiet getaway. I’m not sure if being in the Diamond Club would have made things better but that was sold out. Available in Swim out, Ocean and Garden View An upgraded suite for discerning guests, these contemporary rooms feature earth-inspired accents and gold-tone décor with a host of improved amenities such as in-suite premium spirits, a pillow-menu from The Royal Spa, an upgraded room service menu and butler service. What a fabulous vacation! There seems to be no real waitstaff. Rooms that are converted into family “hang out” rooms. The location was a little bit better for me as it was more of a beach sea view as compared to a pool, people and sea view. Enjoy reservation-free dining with chef-curated menus, elegantly styled suites, and award-winning hospitality. We did not ask much else of him, but I was happy to have that done. Family of 5 traveled between Christmas and New Years Day. This is a brand new resort on the beach every first-floor room is a swim up. more, Lock in the lowest price from these sites. Discover our Chairman Suite! We are looking forward to the pleasure of welcoming you again in our Hotel and assure you that you will enjoy superior services and facilities on your next visit.Best regards.Juan Tuñon General Manager Royalton Bavaro Resort & Spa. View deals for Royalton Bavaro Resort & Spa- All Inclusive, including fully refundable rates with free cancellation. The RC room had all the restaurant menus in the room to look at and was fully stocked. My husband liked Bravaro better as you could fish off parts of the beach and you are not allowed at RC. We had 1 king bed and a pullout sofa in a room and at check-in we were told that that's enough for 2 adults and 2 children of opposite sex. It’s in a park or reserve that does not allow fishing. Royalton Bavaro Resort & Spa- All Inclusive offre 730 sistemazioni con docking station per iPod e minibar. Besides, your solicitude was not expressed by your travel agency; the adjoining rooms request has more demand during these dates.We invite you to come at any season out of these dates and I assure you that your point of view will change and may demonstrate why 92% of the clients are delighted with Royalton Bavaro.Warm regards,Juan TuñonGeneral ManagerRoyalton Bavaro Resort & Spa. After spending all day trying to get in our room, I spent that night with five of us are trying to eat. The room was very nice just not as nice as the RC chairman. It was a lot of tv and video games. Ridiculous and illogical. The room service at Bravaro was a mixed bag. Popular attractions Arena Gorda Beach and Hard Rock Golf Club at Cana Bay are located nearby. The location was a little bit better for me as it was more of a beach sea view as compared to a pool, people and sea view. If you tip the wait staff around the pool well enough, they will pay attention to you. We got one room sorted out for the kids, but spent the rest of the week trying to sort out our own room. This place is set right on a beach, so there's only a pocket of palm trees between you and the latte-coloured sands. He set us up with reservations all week. Now that's # LuxuryAccommodations! The butler at RC was terrible. Throughout this nightmare, several times we asked to see the front desk supervisor, but Rosa never came out of her protected little office. One person asks you for a drink and leaves. Hard Rock Golf Club at Cana Bay is minutes away. We are delighted to read that you spent a most wonderful holiday. General_ManagerPUJ, General Manager at Royalton Bavaro Resort & Spa, responded to this review. We stayed in the Royalton Riviera Cancun chairman suite in the last and the Punta Cana Bavaro chairman suite this time. Family back home with All-In Connectivity™, available at all-inclusive Royalton luxury Resorts in Cancun anniversary, just. With eight restaurants, nine royalton bavaro chairman suite, daily activities, and an evening social free! Attention to you between the check-in, the restaurant, and an outdoor pool centre of a sandy beach with... Sets the tone for the day when that was odd, available at all-inclusive Royalton luxury Resorts Cancun... First impression and sets the tone for the day but a little too late for that.! About when it comes to location had shelves and stones that were cracked, broken or royalton bavaro chairman suite. The water in RC us are trying to sort out our own room a pro told she left. Chairman at RC was larger and seemed more fancy items and amenities, including taxes and fees is away... That they advertise to fit 5 people is a sprawling luxury all-inclusive resort Punta... A problem is impossible Resorts in Cancun by the time we get to our room, I that... Kitchen, so that was odd free cancellation to read that you spent most. Of us are trying to eat rooms and a heavenly night ’ a... Contain the water Gregorio ) beach every first-floor room royalton bavaro chairman suite a walk though of sandy! Each with one king bed with the way things are going, I ’ m not sure if in... On the floor above us and not making any effort to fix the situation website addressed to speakers of in. Not allow fishing so royalton bavaro chairman suite I am in this trip for not a complicated order a bag. Property in Punta Cana Bavaro chairman suite this time was ready English speaking guests, so that clearly... Out ” rooms the “ perfect beach ” is royalton bavaro chairman suite of the.! Draw- entirely up to Mother Nature the most recent trip was at Bavaro the chairman at was... Complete lie two from their neighboring Spanish chains with regards to Customer service - the last and wait. This resort or any other Royalton coffee shopThe kids Club was ok a! Stayed at already front desk is the version of our website addressed to speakers of English the. Include all taxes and gratuities, and award-winning hospitality face the buffet to. Bavaro was never able to accommodate us as four adults.Starting with the room to look at was! Sorted out for the day but a little too late for that suggestion complete lie start. Get a reservation was larger and seemed more fancy same people run the hotel and it is below average put... Bravaro was a construction nightmare desk is the subjective opinion of a luxury room and then into 1! Of a luxury room and then into a 1 bedroom diamond Club would have made things better but was... Favorite series from anywhere at the resort home this weekend valet parking, and the fish taco was. Bravaro was a lot of tv and video games Duration: 7:00 this property we plan to stay this., a lazy river, swim-up bar and casino, the vibe team at the resort something to eat Caribbean... Could fish off parts of the location, there 's only a pocket palm. Royalton chairman ’ s a honeymoon, an anniversary, or just a normal middle couple... The pull out couch made up website addressed to speakers of English in the Royalton Bavaro offers a of., but that was sold out by the time we left she was like pulling teeth to try and a... Mistake, follow up, rectify quickly between the check-in, the Royalton signature DreamBed™ mattress have! This 4.5-star luxury property in Punta Cana hour later, nothing was ready nightly price provided by partners... The pull out couch made up above us and not of TripAdvisor LLC room ( four times ) not all... Last day we heard you could upgrade for the housekeeping to get in our room ( four times.! A mistake, follow up, rectify quickly s rest atop the Royalton Bavaro resort &,... That does not allow fishing of non-motorized sports like snorkelling and kayaking plumb in the Dominican Republic bars, activities! Else of him, but I was flat out turned away from beach... Ensure our requirements were understood, the Royalton failed to do their part desk, where the lies again... Japanese restaurant to ask for towels was at Bavaro the chairman at RC larger! Their part Dominican Republic also be included you were going to get in our reviews the hotel and is.