Director: Ricky A. Alamo (an Enterprise company) has verbally claimed I put a "ripple" in the passenger door of a rental car (for which, if I "did it", I have insurance -- but they refuse to provide the information necessary to pursue a claim). - Please if anyone can help me with this matter! Call Headquarters on 314-512-5000. I noted the bumper was damaged and, because I was in a hurry to visit a dying relative, ignored my gut and figured they must inspect cars differently than other companies. … File your review. Ripoff Report | Complaints Reviews Scams Lawsuits Frauds Reported. You’ll see the charge on your statement, and you may receive a notice via email. Reference the damage claim and state that you dispute that the damage happened while you were in possession of the car. Don’t click on those slick Ads! Close No. Alamo Rent a Car is a car rental agency in the United States. Hi I rented from alamo Miami airport on 11/5/20. This report was posted on Ripoff Report on 01/12/2021 12:12 PM and is a permanent record located here: Enterprise Rent-A-Car UK Limited A limited company registered in England and Wales with registered number 2946689 Enterprise House, Vicarage Road, Egham, Surrey TW20 9FB 0044 1784 221300│Email Us│VAT Reg. Return clerk too busy with returns to do much more than take cursory look at the car and send me on my way. If no damage, just pay with a different card - they will let you switch your payment type when you are returning the vehicle (right on the handheld return units). The purchase of optional SLP is not required to rent a vehicle. ALL LOSSES BY THEFT MUST BE REPORTED TO THE APPROPRIATE LAW ENFORCEMENT AUTHORITIES OR THEY WILL NOT BE COVERED. Whether you’re using Avis, Hertz, Enterprise, Dollar Rent a Car, Budget, Alamo, Thrifty or – especially – smaller companies, educate yourself on how to have a legitimate deal. The purchase of PAI/PEC is optional and not required to rent a car. Ripoff Report has an exclusive license to this report. If the rental company finds new damage to their car after your rental, they will charge you for repairs. This is bogus! Rental car companies sometimes try to charge you for damage for which they have little or no proof. If damage occurs you pay with the AMEX and pay the $29.99 fee (automatically appears on your statement) and AMEX takes care of the claims. Here's the kicker though. I filed a report with the Florida Attorney General asking them to look at this issue. ClassAction.org is investigating allegations that Enterprise Rent-a-Car, Alamo Rent-a-Car and National Car Rental are sending bills to customers for scratches, dents, windshield damage, and other cosmetic damage several weeks, and in some cases months, after the customer … Box 94950, Cleveland, OH 44101-4950 Phone: 1 888 515-3132 Fax: 1-440-914-2903. $10,000 (MN only), Accident Ambulance Here are the new Top 10 car rental scams out there. There were no attendants, just a return line and drop box. $100,000 (MN only), $17,500 I felt uneasy about returning the vehicle without anyone present, but apparently that is Alamo's procedure and I needed to catch my flight. I emailed Alamo to let the company know. I parked in the line, dropped the keys and went on my way. |, Don't let them get away with it!® Let the truth be known!™. How those businesses take care of those complaints is what separates good businesses from the rest. PAI & PEC Exclusions: PAI shall not cover any death or injury caused wholly or partly, directly or indirectly by suicide, attempted suicide, or self inflicted injury; aircraft travel, except as a passenger in a licensed aircraft on a regularly scheduled flight; committing or attempting to commit a criminal offense; an accident which occurs while under the influence of alcohol or narcotics, unless prescribed by a physician; an accident which occurs while participating in a prearranged or organized race or testing of a vehicle; war or any act of war; or engagement in an illegal occupation; nor shall this insurance be in effect if Renter converts Vehicle or during any period Renter is in violation of the Rental Agreement. It may not be copied without the written permission of Ripoff Report. PEC shall not cover automobiles, automobile equipment, motorcycles, watercraft, motors, or other conveyances or their appurtenances, furniture, currency, coins, deeds, bullion, stamps, tickets, securities, documents, contact lenses, artificial teeth and limbs, perishables and animals. PAI & PEC are available for an additional charge as stipulated on page 1 of the Rental Agreement. The car was in good condition, with no damage. Please type reference number 130401-002508 in the subject line. Received a letter from Alamo Damage Recovery unit saying I owe for damages done to a rental car. The purchase of PAI/PEC is optional and not required to rent a car. Alamo® bietet seinen Kunden dauerhaft niedrige Mietwagenpreise an vielen beliebten Reisezielen in Nordamerika, Mittelamerika, Südamerika, der Karibik und Europa sowie in Teilen des asiatisch-pazifischen Raums und dem Nahen Osten. All they ask for is a credit card or insurance info to try and bill. Hiding negative complaints is only a Band-Aid. Then contact your personal auto insurance company and establish a claim for damage. A program that benefits the consumer, assures them of complete satisfaction and confidence when doing business with a member business. Whether or not you are aware of damage to the car when you return it, the rental car company may make a claim that seems unreasonably high. $600 per person; $1,800 maximum coverage for all covered individuals during the Rental Period. It was a one-way car rental. No mention of any damage to the vehicle. Please email Care[at]Alamo.com with your contact information, rental agreement number, and the exact Alamo branch location. One wonders if they even have the correct car if they can't get a simple thing like the receipt correct. Then, outline any proof you have that you returned the car … My file is a 1/2 inch thick and processing the claim took 7 months (before Alamo was reimbursed). The images should be enough to exonerate you if there's a bogus damage claim. Alamo.com offers a variety of vehicles for Alamo Rent A Car at many airports in the US to meet your car rental needs, including: economy, fullsize, hybrid and luxury cars, SUVs and minivans. Consumers educating consumers.™, Complaints Reviews Scams Lawsuits Frauds Reported.™. Box 94950, Cleveland, OH 44101-4950 Phone: 1 888 515-3132 Fax: 1-440-914-2903. THE POLICY DOES NOT COVER LOSS BY MYSTERIOUS DISAPPEARANCE. A few weeks later, I received a letter from Alamo claiming that I damaged the vehicle and that its employees had tried to reach me several times by phone. Your own personal auto or umbrella policies or credit card coverage may provide rental car liability coverage; however, Alamo cannot interpret or provide advice with respect to what they may cover. Consumer Reports explains how to prevent that from happening. ), The above PAI benefits for Renter apply to accidents during the Rental Period whether or not Renter is in Vehicle. Alamo is a rental car provider with locations around the world. Return clerk too busy with returns to do much more than take cursory look at the car and send me on my way. There was never a phone call or attempt to contact me regarding any issues. I declined CDW because I have full coverage auto insurance on Progressive. Alamo is not qualified to evaluate the adequacy of the renter's existing coverage; therefore the renter should examine his or her personal insurance policies or other sources of coverage that may duplicate the coverage provided by PAI/PEC. 1 Car Rental Loss and Damage Insurance is underwritten by AMEX Assurance Company and Tokio Marine Pacific Insurance Limited. The car was in good condition, with no damage. Alamo Complaint: Fraudulent Claims On Car Damage Car Rental 3 Min Read ARIZONA — I recently graduated from AIT (advanced individual training) from the army and my mother and friend Expense, not to exceed, Accident Aggregate, not to exceed $225,000 per accident. Always complete an Avis Accident/Incident Report when the car has been involved in an accident or damaged. This is bogus! Visit Customer Care Contact Form. Home > Insurance Coverage Options > Personal Accident and Personal Effects Insurance: United States. Any one have experience with Alamo claiming you damaged a car? $125,000 (NY and FL only) Corporate Advocacy Program: How to repair your business reputation. Rent with more confidence when eligible for Car Rental Loss and Damage Insurance 1 or Premium Car Rental Protection 2. We would like to look into your damage claim. Bogus Celebrity Advertisements FACE & Skin CREAM Ripoff! If you would like to see more Rip-off Reports on this company/individual, search here: Advertisers above have met our The damage claim dispute with Alamo has finally been resolved (after 75 days) and the claim has been dropped. Close If the rental car companies are going to get serious about this, then they need to inspect the car with a checklist and photograph it, when it's rented and when returned, and stop putting the … When you rent a car from Alamo USA, keep in mind that if the vehicle is slightly damaged (scrapes) by a fully responsible and well-insured third party, and if you report the incident to Alamo, they will charge you for the supposed immobilization of the vehicle during the supposed repairs. There was no damage Dec. 25, 2011 Updated: Dec. 24, 2011 5:24 p.m. Facebook Twitter Email. Start New Claim . $250,000 (NY and FL only) Estimated amount consumers saved since 1997: $15,590,010,907, Corporate Advocacy Program - Verified Status, REBUTTAL BOX™ Note that I am an under 26 driver, so I think that I had a bullseye on me to start. Ask the company for a written description and photographic proof of the damage. Yesterday I received a letter in the mail from the Alamo's Damage Claim Unit reporting that the car I rented from them two weeks ago was damaged during the time it was in my possession. Patients made into prostitutes and sex slaves, bilking insurance companies out of millions, Sac_County Iowa Prosecutor Ben Smith pays $750,000 to settle Ripoff Report 1983 civil rights lawsuit.. Federal Judge stops prosecutors abuse of power against ED Magedson Founder of Ripoff Report. Who's crazy enough to start this website? Top 10 Car Rental Scams Everyone Should Know About. Short Alamo complaints contacts. All rights reserved. What to Do if You Receive a Damage Claim on a Rental Car. Alamo.com offers a variety of vehicles for Alamo Rent A Car at many airports in the US to meet your car rental needs, including: economy, fullsize, hybrid and luxury cars, SUVs and minivans. The election of any SLP coverage offered by Alamo might duplicate, void or cause your own policies to become excess coverage. To file PAI/PEC claims, obtain a claim form from any rental office of Owner, complete it and return it with a copy of the Rental Agreement to: Xchanging, P.O. The posting time indicated is Arizona local time. When I returned it a few days later it was very early morning. Ask them for a record of all rentals for that car between the time you returned it and the date of their damage claim letter. For whatever it’s worth, I received no calls or voicemail messages from Alamo. Subject to additional terms, conditions and exclusions. This is the best way to manage and repair your business reputation. Christopher Elliott . They don't provide any time stamp photo showing the damage, don't even tell you the damage. Today I got a letter stating the car had been returned damaged and Alamo was processing a claim. Returned the car in Jacksonville with no damage. Resolved Alamo Rent A Car — false rental car damage claim scam A APaisley79 Dec 09, 2019 Review updated: Jan 12, 2021 I reserved a car from Alamo via Priceline for the morning of October 31, 2019. For example, a franchisee in Los Angeles would have no problem with a small ding, but another location in, say, Phoenix, might rush to repair the blemish. Close Und da kommt Alamo Rent A Car ins Spiel – unser hilfsbereites Team hilft Ihnen nicht nur bei der Auswahl Ihres Mietwagens für die USA, sondern gibt Ihnen auch ortsspezifische Tipps für Ihr Amerikaabenteuer. The date they stated is the date I picked up the car in Sioux Falls, South Dakota. Renter shall be deemed to have converted Vehicle whenever Vehicle is not returned to the Owner by the return date or by the extended return date. All Rights Reserved. How to avoid a frivolous car rental damage claim Take pictures or video of your vehicle — before and after. They’ll take the money from the credit card you used to leave the security deposit. I felt uneasy about returning the vehicle without anyone present, but apparently that is Alamo's procedure and I needed to catch my flight. Today, I shockingly received an invoice from Enterprise Rent A Car Damages Recovery Unit claiming that I returned the Jeep with $850.14 worth of damages; almost a month after the incident. What the BBB has done to consumers for over 100 years is one of the many reasons why Ripoff Report was created. Why Ripoff Report will not release author information! Today I got a letter stating the car had been returned damaged and Alamo was processing a claim. Vergessen Sie nicht, dass Sie auch Annehmlichkeiten wie Navi, Kindersitze und vorausbezahlten Kraftstoff zu Ihrer Buchung hinzufügen können. If you don't take precautions when renting a car, you could be charged for rental car damage that occurred before or after your rental. Visit Customer Support. A polite but firm response to the car rental company’s claims department, with copies to the insurance commissioner in the state in which you rented the car, sends a clear message: If you don’t drop this frivolous claim, I’ll appeal my case to a higher authority. Who is ED Magedson - Founder, Ripoff Report. Based in Clayton, Missouri, it has branches across North America, South America, Africa, Europe, and Oceania. My last post on August 23rd indicated that AMEX had paid the deductible on the damage claim, which compromised my position that I had not caused the damage. First, I never rented from Alamo. ... Where did you return the Alamo rental car? Drivers choose from a wide variety of cars, trucks, SUVs and vans, including everything from economy sedans to luxury sports cars. Copyright ©2020 Alamo. He claims that the dates when the damage occurred … Rented a one way rental from Tallahassee to Jacksonville 12/26 - 3 and half hour rental. Personal Accident Insurance / Personal Effects Coverage (PAI/PEC): US(Where available): If selected and paid for, PAI provides Renter and Renter's passengers with Accidental Death, Accident Medical Expenses and Ambulance Expense benefits. To file PAI/PEC claims, obtain a claim form from any rental office of Owner, complete it and return it with a copy of the Rental Agreement to: Xchanging, P.O. Car renter disputes Alamo's damage claim. Meanwhile I wait for them to respond to my faxed response that I am disputing their claim. Now they are trying to pin an unknown amount of damage on me from some collection agency affiliated with them. Alamo.com offers a variety of vehicles for Alamo Rent A Car at many airports in the US to meet your car rental needs, including: economy, fullsize, hybrid and luxury cars, SUVs and minivans. https://www.ripoffreport.com/report/alamo-car-rental/jacksonville-florida-damage-1503821. While you can also call the rental car company's customer service line to dispute a damage claim, follow up in writing. Unternehmen Sie eine epische One … Anyone other than Renter occupying or operating Vehicle shall be considered a "Passenger" for the purposes of PAI benefits. When I returned it a few days later it was very early morning. Consumers want to see how a business took care of business. Loss or damage to property while actually being worked upon, or while in the care, custody or control of any common carrier are also not covered. Copyright © 1997-2021, Ripoff Report. There were no attendants, just a return line and drop box. Returned the car in Jacksonville with no damage. Damages for which Renter is also responsible include but are not limited to: loss of use regardless of fleet utilization (total labor hours from the repair estimate divided by 4, multiplied by the daily rate on the Rental Agreement Summary), claim administrative fees ($50 if the repair estimate is less than $500, $100 if between $500 and $1499, and $150 if greater than $1500), diminishment of value (10% of the repair estimate if the damages … Rental Car Discussion - Alamo Rental Car/False Damage Claim(?) PEC insures the personal effects of Renter, or any member of Renter's immediate family who permanently resides in Renter's household and who is traveling with Renter, against risks of loss or damage while in transit or in a building, (other than your personal residence) or locked in the Vehicle. Alamo.com offers a variety of vehicles for Alamo Rent A Car at many airports in the US to meet your car rental needs, including: economy, fullsize, hybrid and luxury cars, SUVs and minivans. That sharp eyed return clerk who found the unknown damage entered the return receipt as me picking up in Jacksonville and returning to Tallahassee 3 and a half hours later!!! Passengers are covered only for accidents occurring while they occupy Vehicle. Corporate Advocacy Business Remediation and Customer Satisfaction Program. https://www.ripoffreport.com/report/alamo-car-rental/jacksonville-florida-damage-1503821. Rented a one way rental from Tallahassee to Jacksonville 12/26 - 3 and half hour rental. The coverage provided by PAI/PEC may duplicate the renter's existing coverage. This is stated in the middle of the four page-long fine print that you probably never read. Primary coverage for essentially no cost. Car rental customers who received an unexpected or suspicious bill after returning their cars may have legal recourse. Celebrity Skin Cream wrinkle cream rip-off advertisements US Based and Foreign companies bilked consumers out of Hundreds of Millions of dollars over the past 7 years. We got the new vehicle and returned it to the Atlanta airport. You’ll probably be charged immediately after you return the car. The purchase of PAI/PEC is optional and not required to rent a car. $250 of damage was done to my Alamo rental a few years back, when someone clobbered it in a Kihei condo parking lot, in the middle of the night. I felt uneasy about returning the vehicle without anyone present, but apparently that is Alamo's procedure and I needed to catch my flight. Alamo Complaint: Fraudulent Claims On Car Damage Car Rental 3 Min Read ARIZONA — I recently graduated from AIT (advanced individual training) from the army and my mother and friend I parked in the line, dropped the keys and went on my way. PEC benefits apply to personal effects belonging to Renter, or any member of renter's immediate family who permanently resides in Renter's household and who is traveling with Renter, against risks of loss or damage while in transit or in a building, (other than your personal residence) or locked in the Vehicle. Alamo. I picked up the car- chevy suburban and went back to my apartment in Miami to pack up the car. Neither we nor anyone else damaged the vehicle during the time of our rental. (For rentals commencing in NY and FL the aggregate is $500,000 and for rentals commencing in MN the aggregate is $130,000. Due to the nature of my profession, I rent a vehicle at least once a month from Alamo/Enterprise/National. To file PAI/PEC claims, obtain a claim form from any rental office of Owner, complete it and return it with a copy of the Rental Agreement to: Xchanging, P.O. $175,000 READ: Foreign websites steal our content, Click Here to read other Ripoff Reports on Alamo Car Rental. Include the dates you rented the car, the location, and the make and model of the car you rented. GB 215 5573 14. Beware. Call Customer Care on 1 (888) 233-8749. The Chicago Tribune highlighted the case of a Washington man who received a $667 repair bill from Enterprise Rent-a-Car for repairs to a vehicle that he believes was damaged by another customer. No mention of any damage to the vehicle. But then feel they can file damage claims against you with flimsy or no evidence. I called Alamo roadside assistance, told them the issue; and they sent a tow truck to to tow the car and take us to get another vehicle. I picked up a car and there was no pre-inspection, damage form, etc. I have tried contacting this department a number of times and was on hold the entire time till it finally disconnects you. This created unexpected problems. Unit saying I owe for damages done to consumers for over 100 is... They ’ ll see the charge on your statement, and Oceania Passenger '' the! 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You ’ ll probably be charged immediately after you return the car been... Reported to the Atlanta airport before Alamo was processing a claim for for... Rental Car/False damage claim, follow up in writing do if you Receive a damage claim not! Of those Complaints is what separates good businesses from the credit card you to... Saying I owe for damages done to consumers for over 100 years is one of four! Help me with this matter received no calls or voicemail messages from Alamo during the Agreement... Else damaged the vehicle during the rental Period you if there 's a bogus damage (! The United States 600 per person ; $ 1,800 maximum coverage for all covered individuals the! It to the Atlanta airport was very early morning ’ s worth, I rent a vehicle much! Contact your Personal auto Insurance company and establish a claim a business took Care those. Scams Lawsuits Frauds Reported.™ be Mountain or Pacific depending on the time of year aggregate is $ 500,000 for! Consumers want to see how a business took Care of business from collection... Took Care of business from Tallahassee to Jacksonville 12/26 - 3 and half hour rental to... Airport on 11/5/20 damage form, etc an additional charge as stipulated on page 1 of the car writing! After you return the Alamo rental Car/False damage claim dispute with Alamo claiming you damaged car! For an additional charge as stipulated on page 1 of the rental Period whether or not Renter in... Receive a damage claim went back to my faxed response that I had a bullseye on to. The written permission of Ripoff Report | Complaints Reviews Scams Lawsuits Frauds Reported the rental Period whether not. Advocacy program: how to prevent that from happening locations around the world they ask for is a record. Here: https: //www.ripoffreport.com/report/alamo-car-rental/jacksonville-florida-damage-1503821 the new top 10 car rental agency in the line, dropped the keys went! Type reference number 130401-002508 in the middle of the car ll probably be charged immediately after you return Alamo... Took 7 months ( before Alamo was processing a claim drop box in NY FL. Contact me regarding any issues Insurance company and Tokio Marine Pacific Insurance Limited, Ripoff Report has an exclusive to... In Clayton, Missouri, it has branches across North America, South America South... Own policies to become excess coverage they are trying to pin an unknown amount damage... And was on hold the entire time till it finally disconnects you of and...