Management System Chief Operating Officer Job Description Page 2 of 3 6. The chief program officer was Monique Burns, and she had responsibility for selecting, training, and coaching the new leaders. In 2000, I became executive vice president and COO, and I did that job for about five years. When Millard wanted to add a fourth SVP, separating the SVP of communications and development into two positions, the board said, “You have to have a COO.” Initially he resisted, but when the idea came up of promoting me into the position, he was more comfortable with it. Using data to illustrate problems or improvements helps remove negative emotions. For example, is the COO a possible future ED learning the ropes? Our COO job description describes in detail many of the traditional responsibilities and duties that a COO will face on a daily basis. The chief operating officer is one of the most senior members of the executive team. I was Network Health’s first COO. Category 3: Functionality cookies. The Management to Leadership model is based upon the theory that GM/COOs are responsible for three major areas: operations, assets/investments and club culture. He can be reached at [email protected]. We are still making a lot of changes; we haven’t yet found a structure we feel fully comfortable with. Millard [Fuller, founder and then-CEO], traveled 85-90 percent of the time. I began spending my free time trying to understand what a COO actually does and whether I would be any good at it. The primary responsibility of the COO is to oversee business operations, which may include marketing and sales, human resources, research and development, production, and other functions. However, in Bridgestar’s research on the position, we have encountered enough common themes, issues, and approaches that we believe it is indeed useful to talk about the COO role as one entity. The COO must maintain the highest level of integrity and lead by example in all areas. Employee may be ... (BSI) Model 5000 life support system. He/she should be able to advise and help the CEO with the decision-making. She was out doing a lot of the fundraising herself. The responsibilities of the job range from very administrative to very strategic and can differ greatly from organization to organization. The COO usually has more influence than everyone else, and sometimes that causes problems. The most salient characteristic of the chief operating officer (COO) job seems to be its variety. FOOTNOTES  Originally the COO position was divided into two senior-vice-president (SVP) positions: the SVP of administration and the SVP of programs. The chief operating officer has traditionally been the number two person in the C-suite — the senior executive charged with overseeing all of the company’s business operations. A Chief Operating Officer (COO) is a senior executive responsible for the day-to-day administration and operations of a business. I’ve been intensely involved in learning about the startup world and work for Steve Blank. They hired me as SVP of administration but it took three and a half years to find an SVP of programs, so I sort of served as both for that time. reports to the ED and oversees operations and administration, and/or Of the senior leadership team, the heads of operations, clinical affairs, and information technology reported to me. I didn’t have particular expertise in education, but I knew how to do all the operational stuff, so I created the structure, wrote the business plan, etc. . Mission #3 : Becoming “COO” My third mission was less well defined because, well, it was about five missions at once. Instead, the CEO and COO will commonly divide oversight of the various departments based on the internal business model. It helps to get a COO with considerable strategic vision because they provide the … Now that I have assumed the ED role, I haven’t decided whether or not to hire another COO. Chief information officer is an executive job title commonly given to the person at an enterprise in charge of information technology strategy and the computer systems required to support the organization's unique objectives and goals.Required reading: > Learn about the history of the CIO role and how it has evolved since the mid-1980s. It can be helpful to aggregate and categorize this information to more clearly understand organization-wide versus unit-level issues. As such, the COO has long been viewed as the heir apparent, the leading insider candidate to succeed the chief executive officer. Some tips on how to be the bearer of bad news. Before the crisis, many corporations had already been stepping up to greater environmental and social responsibilities, as further codified last summer in the commitment made by the Business Roundtable’s signatories. Pauline Brown on “The Other AI” That Will Transform Business. It is important to prioritize your findings. With many different interpretations of what the role entails, which can encompass everything from strategic vision to hands-on management, it can be a tricky task for COOs to find a successful balance, both on an individual and organisational level. The chief program officer was Monique Burns, and she had responsibility for selecting, training, and coaching the new leaders. The COO will often be involved in all facets of the CEO’s responsibilities. The arrangement was that I was the first among equals. Depending on the structure of the company, the CEO could report to the board of directors, the investors or the founders of the company. COO stands for Chief Operating Officer and is a position you will only find in very large companies. After we filled the second SVP position, we added a third, SVP of communications and development. 1. 3) The Mentor. The COO's roles range from internal operations to strategic development and working with the … Surveys can help you get the right information and enable you to measure and articulate key challenges in a non-controversial way. Privacy and Policy Statements, How Meaning at Work Impacts the Gender Pay Gap, Change Management at Different Managerial Levels, How to Give Negative Performance Feedback. In 2009, after 15 years of skill accumulation, I was appointed to my first true leadership role as chief operating officer (COO) of risk at CIT Group. Typical responsibilities include: According to a study from Accenture, the role of the Chief Operating Officer (COO) is one of the most misunderstood in business today. . I have now served as COO for three different organizations and have found that there are certain inherent traits that every COO possesses, and certain activities and processes that will maximize their impact. The Chief Operations Officer or COO, on the other hand, is a position that also holds a tremendous amount of responsibility. Eventually I had five SVPs reporting to me: development, communications, field operations, program, and administration. It needs to be in place before you make detailed design decisions. We very consciously did not define our roles as internal versus external. The Harvard Business Review article “Second in Command: The Misunderstood Role of the Chief Operating Officer”[1] describes seven such roles, from “the partner” to “the heir apparent,” and the corresponding circumstances under which a company might hire a COO in this mold. The New York Times reported that Twitter’s former COO Ali Rowghani quit the social media giant last summer after seeing his responsibilities somewhat usurped by the advertising arm of the company – ally that to disappointing user figures and Rowghani soon found himself staring down the barrel, and quit before he was pushed. I manage those EDs, and that’s now 70 percent of my job. . COO responsibilities vary by company size and type. . has the title COO. Identify which tasks require your involvement and delegate the rest. Chief Operating Officer Duties and Responsibilities Strategic planning skills: GMs must ensure the development and implementation of a clear strategic plan for an organization or business unit. The COO comes second in the hierarchy and reports to the CEO. Passion. A CEO, which stands for Chief Executive Officer, is the highest-ranking individual in a company Corporation A corporation is a legal entity created by individuals, stockholders, or shareholders, with the purpose of operating for profit. A Strategic Vision. Jon has maybe 60 percent external meetings. The primary goal of the chief operating officer of IT is to meet agreed-upon delivery of IT services in support of the existing business model. Good communication and collaboration are key (see the related links section for some resources on communication and collaboration). Here you should outline the functions this position will perform on a regular basis, how the job functions within the organization and who the job reports to. 10. . They handle the day-to-day administration and operation of a business. . The chief operating officer often holds regular meetings with the heads of each department to make sure that operations are running smoothly and that any issue is addressed immediately. To analogize it, the CEO is the corporate commander in chief, and the COO is the second in the chain of command. Success as a COO also requires some natural inclination for solving complex problems, implementing solutions, and driving change — no matter how big the obstacles might seem. I just read a terrific post from Ben Horowitz that he wrote a couple weeks back about the fallacy of Shared Command in companies. A COO’s effectiveness is 100 percent correlated with his or her ability to lead. Although no two COO positions are exactly the same, there are some guiding principles. Essentially, the development director had two bosses. While some of the roles described in the HBR article are not applicable in the nonprofit sector, we found at least as much variety among the 16 nonprofit COOs we interviewed in our research on the COO position.”[2] This diversity is evident in the excerpts below from interviews with some of the COOs. [1] Nathan Bennett and Stephen A. Also known as Director of Operations, Operations Director or Chief Operating Officer. COOs oversee the functions and general operations of … The American Bar Association (ABA), founded August 21, 1878, is a voluntary bar association of lawyers and law students, which is not specific to any jurisdiction in the United States. Essential Duties and Responsibilities Achieve Business Performance ... properties & maintenance and the general operating model of the SFB. 3022 Broadway, New York, NY 10027 212-854-1100 Alexander Tuff ’03 is the chief operating officer and head of strategy at Winged Keel Group in New York City. I reported to Millard, and basically the rest of the organization reported to me. Startup CEO & COO: An impractical two-headed monster. It basically worked; I managed those areas with a lighter touch knowing that Wendy was more engaged with them. The COO reports directly to the company’s Chief Executive Officer (CEO). I … The Bureau of Labor and Statistics defines a Chief Executive Officer (CEO) as a professional who determines and formulates policies and provides overall direction of companies or private and public sector organizations within guidelines set up by a board of directors or similar governing body. As a new study on this question points out, there are at least three reasons why companies might hesitate to add COO duties to a CFO’s plate:. Bridgespan® and Leading for Impact® are registered trademarks of The Bridgespan Group, The Campaign to End Chronic Underfunding of Nonprofits, GIVE SMART: Philanthropy That Gets Results, Creative Commons Attribution 4.0 International License. Small companies might not have a COO at all, while the CEO could be the founder of the company (or one of the founders) or the chair of the board. Make sure to clearly articulate your new responsibilities . . Make sure to clearly articulate your new responsibilities . Chief operating office roles, and the organizational structures in which COOs operate, are highly varied across organizations and even within a single organization over time. Key skills for the modern CFO. With the proper training, experience, and skills, an individual can fill this role in a variety of organizations, such as a for-profit business, non-profit organization, government entity, or school. Use this Chief Operating Officer (COO) job description template to save time, attract qualified candidates and hire best employees. A good COO should fill in leadership gaps, fix big issues, and execute core strategy in concert with senior leadership. Tomorrow's Chief Operating Officer A changing role in a changing world To stay competitive in a constantly evolving insurance industry, many life and annuity companies have found themselves taking steps toward the same starting line—identifying the need for a dramatic change in their business models. I was at Habitat for over 10 years. In our experience, Figure 1: Operating models are a critical link between strategy and detailed organizational design The COO must maintain the highest level of integrity and lead by example in all areas. In addition to me, he has a chief program officer, a chief people-development officer, and a chief knowledge officer. Pandemic and the Smarter World: A Future of Robots? In functional respects, the COO will be a vital member of the CEOs core staff, working with the CEO … So the three of us often had to get consensus around things on our own and tried to limit bumping issues up to him whenever possible. The ABA's most important stated activities are the setting of academic standards for law schools, and the formulation of model ethical codes related to the legal profession. I was the COO, and I hired the other people, set up the finances, established us as a nonprofit, and did the budgeting and forecasting. Responsibilities (This list is intended to show on-going primary duties. It is tempting to conclude that the position can not be defined—that it is not in fact a single role at all. This diversity is evident in excerpts from Bridgespan’s interviews with COOs. The CEO and COO may alternatively be referred to as president and vice president or executive director and assistant executive director. The reasons for creating the COO position at Network Health were a combination of business growth and the fact that my skill set complemented that of Allan Kornberg, who was then the ED. A COO ensures the company has effective operational and financial procedures in place. Small companies might not have a COO at all, while the CEO could be the founder of the company (or one of the founders) or the chair of the board. Allan is a physician and was promoted to ED from the chief medical officer position, so his experience wasn’t in operations. The other roles all reported to me, so the division of responsibilities with them was easier. The chief operating officer (COO) is the second-highest C-suite executive rank after the CEO. . While the variations on how COO responsibilities are structured appear endless, most COO positions can be categorized under one of three basic models: The COO oversees all … Jon and I work closely together on planning each week’s national management team calls; we talk about what are the biggest strategic decisions, what needs to be on the agenda. A COO, or Chief Operations Officer, oversees a company’s business operations and reports to the CEO. Adminispam: A slang term describing electronic messages from a company's executives that are of little value to the employee who has received … We are creating a chief officer of external relations position. The Management to Leadership model is based upon the theory that general managers/COOs are responsible for three major areas: operations, assets/investments and club culture. is second in command to the executive director (ED), and/or Some COOs go through the motions, look over daily operations and … A very common shared leadership model consists of a CEO and one or more other c-suite officers, typically including a chief operating officer (COO). Because we transitioned to that structure over time, no one who had previously reported to him moved to me. Permissions beyond the scope of this license are available in our Terms and Conditions. 10. COO roles, and the organizational structures in which COOs operate, are highly varied across organizations and even within a single organization over time. But Oregon benefited from the creation of a relatively new position in that state: chief operating officer (COO). Early in my career, I was determined to pick up skills to help me be an effective leader. Know Your C-Suite: The Chief Operations Officer July 3, 2017. There were lots of articles about how to succeed as a CEO or a CFO, but there was almost nothing about being a good COO. Be transparent and open, solicit feedback, and have an open-door policy. New research reveals that women prefer jobs and industries that meaningfully contribute to society — more so than men. Depending on the structure of the company, the CEO could report to the board of directors, the investors or the founders of the company. An implementer whose hands-on approach complements the ED’s vision and charisma? A Chief Operating Officer (COO) is a member of an organization's executive team. The COO role is a high-visibility position, requiring strong communication skills and the responsibility of being called upon to positively represent the organization in the community and in the media. The primary responsibility of the COO is to oversee business operations, which may include marketing and sales, human resources, research and development, production, and other functions. 30 A number of leaders are visibly acting on their stated environmental and social responsibilities in the heat of the crisis. I ran the teams and made sure everything was happening the way it should, so she had flexibility about what she managed internally, and when. It took a while for people to get comfortable with that setup, but over time they did. We mined our proprietary database on CEO performance, which is the largest of its kind, containing 25 years’ worth of data on 7,800 CEOs from 3,500 public companies across 70 countries and 24 industries. A COO needs a unique set of skills that bridge the space between the visionary leader at the top and the execution of strategy and ongoing operation of a business. [2] Since January of 2004, Bridgespan been exploring the COO role through regular gatherings of executives in the copilot seat in their organizations for broad-ranging conversations about their work. But the rest is still classic COO stuff: finance and information technology report to me, and I work closely with our people-development department. The COO reports to the CEO and is usually second-in-command within the company. Alternative titles for the COO include Chief Operations Officer, Operations Director and Director of Operations. The COO comes second in the hierarchy and reports to the CEO. Consider the diversity of COO positions in the nonprofit sector and the fact that, as we will see below, two COOs’ sets of responsibilities may actually have no overlap whatsoever. I am much more internally focused than Jon, so 95 percent of my meetings are with staff about their goals, strategies, progress, etc. This work is licensed under a Creative Commons Attribution 4.0 International License. We talked often about what skill development I needed so I would be poised to take the position when Allan decided to leave. The COO reports directly to the CEO and advises and carries out specific administrative instructions. The new COO organization incorporates strategy in order to align resource allocation across business and infrastructure 2 —Importance of infrastructure in current operating environment —Better alignment of infrastructure and strategy —Need for a clearly defined target operating model I was managing the day-to-day operations of the organization. Eventually we started to articulate the roles as the ED is the vision and strategic direction, values, and goals (though the COO had lots of input on those things), and the COO’s job is to make sure we meet the goals. As a result, everyone from marketing, sales and operations to … Organizationally, it could be easier to develop someone into that position rather than hire someone into it. Second, the CEO, COO, board, and others in the company need to be clear on the boundaries between the CEO and COO duties and responsibilities. And this is where all common definitions of the COO role start and end. Most important, though, is the discipline to stick to the boundaries. I also had a number of other direct reports, including the head of strategic planning, the general counsel, the head of the Washington, DC, office, and the head of Habitat for Humanity University. And it helped to have all of the functions report to one person, so we didn’t have an imbalance where some things reported directly to her and others didn’t; a structure like that only reinforces an ED’s inclination to focus on particular areas. Once you understand the issues and have clearly communicated them to other senior leaders, you can construct the centerpiece of your 12-month operating plan. Nevertheless, most COO positions can be categorized under one of four basic models, and the sample job descriptions posted here correspond to these models. Jon also oversees the director of development, the person who develops new city relationships and other external partnerships, and the chief of staff. While the variations on how COO responsibilities are structured appear endless, most COO positions can be categorized under one of three basic models: In addition to these variations on how organizations define COO responsibilities, there are differences in how organizations see the COO as a leader in the organization and a member of the management team. I maintained responsibility for the operational details but as those were staffed with more positions, the larger part of my job became managing the program sites. Note: percentage of respondents who have chosen 9 or 10 on a scale from 1= not needed at all to 10 = absolutely needed. It took some time to figure out the COO role, both in the abstract and in practice. Focusing on those 18 responsibilities, we conducted extensive research to determine what mindsets and practices distinguish excellent CEOs. One of the most critical activities the CEO and COO can undertake when they first start working together is to have an honest and open conversation about each other’s strengths, weaknesses, interest areas, and expectations, and then map that knowledge into an initial matrix of responsibilities. 15/11/2013 1 The Three Lines of Defence – Where does the CRO’s role start and end? This construct more accurately expresses today’s general manager/COO as the professional responsible for the multiple facets of club operations, as well as managing the club’s assets/investments and culture. The new COO organization incorporates strategy in order to align resource allocation across business and infrastructure 2 —Importance of infrastructure in current operating environment —Better alignment of infrastructure and strategy —Need for a clearly defined target operating model Meeting with people at every level and asking the right questions will help you identify these issues. From the time when we first founded the organization, Jon Schnur was the CEO, and he handled overall management, strategy, fundraising, and external partnerships. This construct more accurately expresses today’s general manager/COO as the professional responsible for the multiple facets of club operations, as well as managing the club’s assets/investments and culture. Many times it made sense for her to work directly with head of development, but then there were questions about when the development person goes to her versus to me. Miles, “Second in Command: The Misunderstood Role of the Chief Operating Officer,” Harvard Business Review, May 2006. Strive for alignment: It is no small feat to align behaviors, organizational design, compensation, and … I came into the position that way myself—it was an evolution. We restructured positions and moved the reports as positions naturally turned over. Operating models have six elements Many executives think of an operating model as just boxes and lines—that is a mistake. I was second in command; whenever Allan was away, I was in charge. Creating the COO position freed her up to do more external work but also to be more strategic about how she involved herself internally. We have looked at having three chief officers reporting to Jon, but each would have a huge portfolio. We didn’t have any significant confusion about what was whose responsibility. This Chief Operating Officer (COO) job description template includes the list of most important Chief Operating Officer (COO)'s duties and responsibilities.This Chief Operating Officer (COO) job description template is customizable and ready to post to job boards. The co-authors of Second in Command: The Misunderstood Role of the Chief Operating Officer liken the COO role to that of a U.S. vice presidential candidate: The best person for the job is highly dependent on his running mate. 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