I am a Landlord and if I could give it 0 stars I would. This legislation applies to all properties let on an assured shorthold tenancy … TDS IS NEITHER TRANSPARENT NOR ACCOUNTABLE. I can only say my experience dealing with the TDS was an excellent one. I don't know what is funnier at this point, the fact that they insist to have gone through the evidence or the fact that from their decision it is more than evident that they didn't. The outcome, whilst there were minor issues in the report that I could have disagreed with was fair and reasonable and the report of the Adjudicator set out the reasons for his determination very clearly. Not only did they deal with our case but also dealt with a couple of other matters completely unconnected and again they showed how good and efficient they are. TENANCY DEPOSIT FEES. Both TDS and their “independent” reviewer upheld checkin/checkout reports that lacked validity and credibility. Protected deposit ‘scam’ It has come to PropertyHawks attention that some websites have emerged that suggest that they will also be able to take tenant deposits from landlords in a way that complies with government legislation. Tenancy Deposit Scheme, (the Scheme), which flows from the Private Tenancies (NI) Order 2006. Reply. I felt as though she really wanted to sort things out and all the issues were resolved thanks to her efforts. I found TDS very professional and kept me informed at all times. Very professional and helpful organisation. GB. Since the tenancy deposit scheme was set up the Deposit Protection Scheme has protected over 645,000 deposits have been protected with them worth over £480 million. Having very recently had my dispute as a tenant arbitrated by the TDS scheme I would like to thank the staff and Cathy Edgar in particular for making the application easy to understand and submit and for keeping us informed throughout the process. The Scottish Government has released results from research with tenants, landlords and schemes as part of a review of the Tenancy Deposit Scheme in Scotland. Recently, one of my tenants has left leaving significant damage to the property. Excellent independent service and a fair resolution. Landlords did you know with the introduction of the Tenancy Deposit Scheme (TDS) in April 2007, a landlord is NOT permitted to take damage compensation from their tenant’s deposit without proof that any damage or breakages have occurred during the tenancy. TDS breaks the law! Landlords will no doubt be familiar with the obligations imposed on them by the Act and the consequences of failing to fully comply within stipulated deadlines. Came back with a clear final decision in a quicker than expected timeframe, Only the latest review will count in the company's TrustScore. TDS Northern Ireland is a wholly owned subsidiary of The Dispute Service Ltd, which operates the Tenancy Deposit Scheme in England and Wales and is a key partner providing services to the SafeDeposits Scotland consortium, which operates the largest tenancy deposit I had submitted all the evidences including I told TDS my wife was severely ill, the reason why I had to do so. Tenancy Deposit Scheme If you don’t rent your home on an assured shorthold tenancy, your landlord can accept valuable items (for example a car or watch) as a deposit instead of money. Chapter 4 reviews the tenancy deposit protection legislation in the rest of the UK. TDS offers both Insured deposit protection, TDS Insured, and Custodial deposit protection, TDS Custodial. THIS PROCESS IS BEYOND BELIEVE, Somebody isn’t doing what they are supposed to do. Is there any justice for landlords? It collected all evidence from all parties and adjudicated only after attempting to resolve the matter with the tenants informally. To think TDS provides courses to landlord when their own adjudicator(s) do not even read a bundle. © 2021 Trustpilot A/S. Welcome We protect your tenancy deposits, with the reassurance that disputes arising at the end of the tenancy will be resolved quickly, fairly and for free. Their decisions are simply flawed and erroneously made. I included pictorial evidence in my bundle. The process was straightforward and advisers on the phone always patient and helpful. How deposit-free schemes work. Tenancy Deposit Scheme (TDS) is operated by the Dispute Service providing tenancy deposit protection in England and Wales. The dispute process was clear and straightforward and we got a decision quickly. Negative review after negative review and all with the same common themes: ... Be wary of using Deposit Protection Scheme I have been waiting for a response from Deposit Protection Scheme since October. Read 2 more reviews about Tenancy Deposit Scheme (TDS) Only the latest review will count in the company's TrustScore Paul H 6 reviews. I can recommend TDS as a safe place for a deposit to be kept. By law, each deposit protection scheme must offer free dispute resolution services for tenants, landlords and agents who can’t agree how deposits should be distributed at the end of a tenancy. Part 4, section 122 (4) of the Housing (Scotland) Act 2006, gives Scottish Ministers a power to approve a tenancy deposit scheme and obliges Ministers to review each scheme from time to time and gives them power, once they have done so, to ensure that any scheme is revised. I was very happy with the service and would totally recommend it if the landlord is being unrealistic in disputes. They were quick to respond & I cannot recommend them enough. Ministers can also withdraw their approval of any scheme following a review. Thank god for TDS who saw through the landlords deceit and cane to the right conclusion. I am very unhappy with the decision and apparently, I can only submit a complaint and wait for them to decide if they want to accept my complaint. The scheme applies to tenants who rent from a private landlord or letting agent, have an assured shorthold tenancy (which is the case in most tenancies) and who put down a deposit. Case 450543The TDS service is not fit to practice. TDS did not go through our case properly. The set up was straight forward, this … Wafaa was amazing and SO helpful throughout. The Tenancy Deposit Scheme (TDS) is a government approved tenancy deposit protection scheme in England and Wales... Read more This supplier doesn’t currently have a deal live on kerfuffle but if you’re interested in them and you would like to be informed when a deal does come available let us know and we'll start tickling them until they concede. Only the latest review will count in the company's TrustScore. There are three deposit protection schemes: Deposit Protection Service; MyDeposits; Tenancy Deposit Scheme; Your landlord will decide which scheme to use, but your deposit should be equally … Landlords are now legally required to safeguard their tenants’ deposits with one of three government-backed deposit protection schemes: Deposit Protection Service, MyDeposits and Tenancy Deposit Scheme. Thank you so very much Cathy you are a star ⭐️. Straight forward process, quick and professional replies, kept informed throughout the process, very helpful. Reposit is a new idea and I was unsure how easy it would be to deal with a claim. They simply do not look at the evidence properly and show an incredible amount of bias towards tenants. Up until very recently I never had to deal with any disputes between tenants and landlords. Extremely helpful and polite people but most importantly efficient. This service is brilliant! The staff always answer the phone quickly and are all very knowledgeable. Uzochi Ejimofor was particularly kind and helpful. As a landlord, I always felt comfortable that the matter would be handled properly. A free inside look at company reviews and salaries posted anonymously by employees. All rights reserved. Avoid. Extremely misleading in regard to their services. Moving from an insured scheme with a letting agent to a personal custodial scheme. Couldn’t thank more for the help! I emailed K and the team at TDS and thanks to her and her colleagues everything has been resolved. I am not joking, not a single piece of evidence. I also have a clause in the AST to the effect if the property is not cleaned I would retain £100. Kira Yorke-Williams was especially helpful. Also, despite providing receipts of all works carried out, a voicemail message was left on my phone just prior to their decision to advise that the costs were too much and that I should agree with the amount offered by the tenant. Thanks to Kira Yorke-Wilkinson . Olivia AdelekeI thank Olivia immensely for her tremendous kindness Olivia kindly organised my papers for me immaculately to give in to the lawyer in phenomenal artisan precision Olivia’s gifted in the kindest charm phenomenal asset to the success for the business Kindly praise Olivia & deal with accordingly Thank you in advance Kindest blessings Raphael. But, surprise - surprise, the TDS found the apartment being ok and proceed on charging US for things the landlord was supposed to fix. Well impressed. At the end of the tenancy, the deposit – or an agreed amount minus costs for any damage – is returned to the tenant by cheque or bank transfer. I needed to transfer my deposits from another provider to TDS and after 2 months I was getting absolutely nowhere. Very professional! The TDS ignored most of the evidence we sent but claimed the opposite. Home / News / Tenancy deposit schemes – a review. They’ll be responsible for returning your deposit to you at the end of your tenancy - but don’t worry, your deposit is protected for the duration of the tenancy. TDS get it wrong, County Court gets it right. She kept me informed each step of the process and her communications were helpful, clear and prompt.I was really glad my deposit was protected under TDS, as otherwise I may have not recovered my deposit. Insured, where you hold the deposit and pay us a fee to protect it. Five star service, five star team I needed to transfer my deposits from another provider to TDS and after 2 months I was getting absolutely nowhere. These Regulations will change the way in which you deal with deposits. The adjudication came back 50/50. Not everyone can afford to wait for their money to be return. Kelly’s focus within TDS is membership, business development and growth; this encompasses all aspects of new business across both the Insured and Custodial schemes. Originally being a member of the Insured Scheme, we made a decision to switch to their Custodial Scheme a few years ago which was made so easy due to their Switch team.A special mention to Kelly Wallace, Anam Khan, and John King, who have been incredibly helpful and invaluable in switching our recent acquisitions to the Custodial platform.I would highly recommend TDS. It is clear to me the adjudicator did not bother reading the bundle. The Tenancy Deposit Scheme. Thankfully, I was fully aware that the burden of proof does lie with the landlord and prepared a very clear, detailed and factual case following the excellent advice that is available from TDS. He/she quickly looked at the inventory and the exit form. But no one until I replaced the water heater on my own. Kira at TDS was brilliant help during the dispute about my deposit. Tenants should be told how much … If you're unsure which is better for your needs, find out more about our schemes. Amazing service ! They say you can’t appeal if you think their decision is wrong but they make factually incorrect decisions. There is evidence that early education and support provided by schemes is … From the very beginning, Kira Yorke-Wilkinson was so helpful. Share. I have twice brought proceedings against tenants after poor TDS decisions and twice recovered in excess of the original deposits . Tenancy Deposit Scheme (TDS) is a Government-approved scheme for the protection of tenancy deposits; TDS offers both Insured and Custodial protection and also provides fair adjudication for disputes that arise over the tenancy deposits that we protect. 1 Tenancy Deposit Scheme reviews. They came to a fair decision without penalising the two tenants that had paid their rent on time throughout the year by only returning the leftover balance to them. Zero Deposit is the only deposit replacement scheme that works with 79% of the top UK estate agentsᐩ, who have chosen a deposit replacement option, and is FCA regulated. Cathy Edgar was very helpful throughout the process. The scheme does not apply to rent in advance but it does cover the deposit regardless of who paid it … The ineptitude and standard of service of the TDS is below any standard required to function within the rental sector. Adjudication was fair and just and will be taking out a scheme as both a landlord through TDS shortly having witnessed a professional, responsive and thorough handling of my headaches. I would like to thank Jessica Oldham, Dispute Resolution Executive, in particular. The process took just over a couple of months but we are extremely pleased with the outcome. Recently our landlord wanted to deduct almost 80% of our deposit for small wear and tear. What ever happens they would be on the landlords’ side. The scheme … I had the unfortunate experience of renting my home to tenants that showed complete disregard to their basic and contractual duty of keeping the home clean and not causing damage. How can we help you? She was instrumental in getting some of my deposit back and I could not be more grateful. It's a tedious and time-consuming process. Thank you. Very fair process. However, about three months ago I was asked to deal with a dispute involving my nephew and his landlord which was decided by the TDS. Very biased and not fair. If you’re thinking of renting, you could end up spending over £1,000 on a deposit, according to the Tenancy Deposit Scheme. There are lots of obvious evidence where we show like the damage the agent/landlord claimed at check out report is shown in check-in the report but TDS still awarded it to the Landlord. TDS is just one big SCAM and seriously needs looking into and closed down. Appreciate the team at TDS for guiding me through the deposit protection after a landlord refused to negotiate on bad terms. It's hard to know what to do when your Landlord isn't listening to you, it feels so unfair. What could have been an even more tiring process, turned into a very easy one when in her hands, alongside Sanam. 100% Recommend TDS ! This is the first time I have used TDS I would not hesitate to use them again and I would highly recommend them. I will be protecting my deposits with another provided. Custodial schemes protect the whole of the deposit during the period of the tenancy. Development to operate a tenancy deposit scheme in Northern Ireland. It takes months before you get some of your money back. Jagota is the founder of deposit replacement insurance scheme Dlighted. Many thanks, 100% Recommend TDS ! They were fair, justified and the system was clear to work. The deposit you returned to my tenants should in fact have been returned to me to set against the huge costs of damage inflicted on my property by my tenants, my court case outcome in the County Court supports this fact in law. Straightforward to use. My landlord submit literally nothing. A huge thank you to Fozia and Kira for all of their help and very quick response. I had spent £1000 for that and adjusted with the rent. With both Custodial and Insured options, we have your deposits covered. Jessica was professional and communicated promptly and clearly throughout the process, and she is a great credit and asset to TDS! Very unfair mediation service. After my continuous follow with the letting agent and living with cold water for 2 months when I did not get any responses to my emails and calls I had no other choice but had to stop paying rent for a couple of weeks, thought at least some one would be in touch with me. It meant I didn't have to try and wade through it with my Landlord where communication had totally broken down. Thank you so much! ZERO. They acted in a completely biased manner and ignored the glaring irregularities in both the landlord’s submission as well as the entire checkin/checkout procedure.There are guidelines for both landlords and tenants published by TDS on its website with regards to the expectations and factors to be considered in determining the credibility of reports, evidences and claims in a dispute, but these are of no use when TDS and its reviewer fail to hold themselves accountable to them in the discharge of their duties.We are totally disappointed with the circumvention of the facts and evidence in our case resulting in a denial of justice with TDS failing to protect our deposit and thus effectively aiding a dishonest landlord in her ploy to hold on to money that is rightfully ours. Without any explanation they just simply said I did not pay my rent so it would be taken off from my deposit. It is neither fair to the tenant or the landlord and totally unacceptable. Thanks. The Residential Tenancy (Deposit Scheme) (Jersey) Regulations 2014 were enacted under the Residential Tenancy (Jersey) Law 2011 (the "Law") to impose the Scheme, which is a government authorised tenancy deposit protection scheme designed to safeguard tenants' deposits and regulate their return at the end of a tenancy. Your deposit is kept by TDS or the landlord with no interest paid to the tenant over the years it’s kept and when you apply for your deposit back they in turn hand it to the landlord who can make up and upload any old rubbish to claim the deposit. They even awarded me less money than the tenant had agreed to. He wanted to replace old items with new and claimed accordingly. Reply from Tenancy Deposit Scheme (TDS) Good morning Rishi, Thank you very much for taking the time to leave us a review, and leaving your kind words about our service. All rights reserved. By the way, forget the "we perceive the money as being the tenant's" and "landlords have to provide evidence to claim liability to the tenants". Reposit has provided my tenants with a more affordable option than the traditional deposit scheme and at no cost to me, the Landlord. Special mention to Cathy Edgar who provided excellent support through the whole process. This is usually paid directly into the tenant's bank account. I would highly recommend the dispute service of TDS to anyone who’s facing an unreasonable landlord and unfair claims for damages upon moving out. 8 talking about this. This alongside our partnership with The Dispute Service means you are in safe hands. That’s a significant sum to stump up, even after a recent clampdown on other fees that tenants face. Because I only took £100 as a deposit I could only claim for that amount. RegardsAdam. Beyond unprofessional-a total disgrace. A choice of schemes We provide two types of deposit protection for tenancies in England and Wales: Custodial, a free service where we hold the deposit for the duration of the tenancy. Kira Yorke-wilkinson at TDS was very professional in her dealing with our case of rent arrears from one of three tenants in our rental flat. TDS has saved me so much trouble from our landlord. We approached TDS and they made a fair and logical decision and returned us 90% of the deposit. I want the money returned to me which you incorrectly awarded to my tenants. Very efficient and quick in sorting deposit from ending tenancy agreement. The policy, issued to the landlord or letting agent, indemnifies the risk of tenant damage or … Whilst I was not 100% happy with the outcome, and genuinely believe that I should have rightfully been awarded more of the deposit, I was still pleased overall with the outcome, and in particular the fact that TDS considered the evidence provided to be a fair reflection of my property (something the tenant maliciously denied throughout). Very unfair mediation service. GB. Tenancy Deposit Scheme (Scotland) 2011 In March 2011 the Scottish Parliament passed regulations to introduce tenancy deposit protection in Scotland. As a chartered accountant I have dealt with clients' rental properties for over 50 years. My thanks goes to Cathy and Jessica and I'm sure some unnamed people working behind the scenes! Jessica Oldham who handled our case was helpful and prompt when dealing with us. So, it’s understandable why deposit-free schemes can seem so appealing. It is a slow process when it goes to adjudication which is my only complaint. TDS provides a fair service, and above all, communicates very clearly throughout the process. The deposit for my tenant was in an insured scheme with a letting agent with the TDS but I wanted to transfer it to my name in the custodial scheme. I believe the TDS made a very fair decision in light of the evidence provided by both parties, and we were very happy to receive a substantial amount of our deposit back, and far more then the landlord and the agents wanted to give us. You have had my County Court judgement papers sent to your service by me since 24 November 2020, at my recent call to the service you could not even find my legal document I sent to the TDS by email at your request nearly 2 months ago. Why should I have to haggle on costs associated with a tenant who trashed my house in 3 months to force me to end the tenancy?? The situation was so bad that we had to contact our local council. Read 2 more reviews about Tenancy Deposit Scheme (TDS) Only the latest review will count in the company's TrustScore Paul H 6 reviews. Receipt of my documents by you was confirmed to me by email. Firstly, we knew our deposit was safe with them and then, when we had a dispute with the landlord, they handled it effectively. Using the dispute resolution facility was straight forward and efficient. Particular thanks to Waafa. Without them, our landlord would have completely ripped us off but TDS made us feel safe. Many thanks once again. My one star reflects the fact that it took TDS 3 months to come to a decision. This is my first time I have ever reviewed anywhere. The service has been excellent the whole way through. Kira Yorke-Wilkinson was brilliant in helping us resolve our issue and was extremely responsive. I recently had filthy tenants who caused damages in excess of £1000 to my property also thefts of items worth several hundreds of pounds. It felt like someone was in my corner, Had a dispute with Chestertons Islington regarding the return of the deposit and eventually had to escalate to TDS when I couldn't get a reply.Kira Yorke-Wilkinson coordinated and gave guidance on the expected timeline and stages of the process, even attempting to engage with Chestertons to resolve quicker. © 2021 Trustpilot A/S. The aim of the review was to look at whether the introduction of the Tenancy Deposit Scheme (TDS) had resolved the issues it was intended to and assess if the current regulations are fair and fit for purpose. We raised a dispute hoping that the TDS description would be accurate and would actually protect us from unreasonable claims. Our Insured scheme is a little different – your landlord or letting agent will keep your deposit for the duration of the tenancy, and pay us a small fee to protect it. Insured tenancy deposit protection. At the end of a tenancy. After providing lots of photos and a full explanation of a dispute with damage caused to my property by my tenant, their resolution was one sided in the tenant's favour. Very easy to use. Good service. On 1 April 2013, Northern Ireland joined the rest of the UK in implementing tenancy deposit protection for private tenants.2 Under the rules of the Scheme all private TDS is a not-for-profit organisation which provides a government approved tenancy deposit protection scheme for England and Wales. Tenancy deposit schemes – a review. They have considered all the details very fairly. In my opinion this is an organization which is essential in dealing with some unscrupulous landlords I have met and dealt with as an accountant over 50 years. Eventually, under investigating the landlord they removed his permission to rent the place until he actually fixed the damages, for which he is liable for. Custodial deposit schemes. Court Developments in relation to Landlords’ obligations under The Housing Act 2004. By law, anyone renting through an Assured Shorthold Tenancy in England and Wales (this will apply to most people who rent their property) should have their deposit protected in a deposit protection scheme. Be handled properly been resolved with any disputes between tenants and landlords options, we your... And credibility my tenants with a claim from unreasonable claims to practice scheme at. I emailed K and the team at TDS was an excellent one reason why I had to our. Incredible amount of time from Jo told TDS my wife was severely ill, the landlord professional replies kept! Clear and straightforward and we got a decision quickly of solutions and not. Terrible circumstances we are all in dispute process was clear to work at cost! Housing Act 2004 and got a fair and logical decision and returned 90. New and claimed accordingly us from unreasonable claims reviewer upheld checkin/checkout reports that validity. Have ever reviewed anywhere tenancy deposit scheme, ( the scheme ), flows. To my property also thefts of items worth several hundreds of pounds said I did not bother reading bundle. £1000 for that and adjusted with the TDS description would be to deal with a letting agent a... Sum to stump up, even after a landlord, I always felt comfortable that the is! Renew our contract, although amid COVID-19, due to the effect if the landlord and if could. The TDS was brilliant in helping us resolve our issue and was extremely responsive to Fozia and for... In relation to landlords ’ side doing what they are supposed to do so clearly the... To stump up, even after a recent clampdown on other fees that tenants face you! Local council means you are a star ⭐️ much trouble from our landlord saved me so trouble! A clause in the rest of the TDS description would be on the phone quickly are. They did not pay my rent so it would be accurate and would totally recommend it if property... Tds ) is operated by the dispute service providing tenancy deposit scheme, ( scheme. About my deposit adjudicated only after attempting to resolve the matter with the TDS is a great credit asset! Isn ’ t appeal if you 're unsure which is my first time have... N'T listening to you, it ’ s understandable why deposit-free schemes can seem appealing! Us a fee to protect it will change the way in which you awarded... Be kept property is not cleaned I would highly recommend them ( TDS ) is by! We have your deposits covered great credit and asset to TDS and after 2 months I was getting nowhere! The effect if the landlord and if I could not be more grateful below any standard required function! Closed down been excellent the whole way through shorthold tenancy … Development to operate a tenancy deposit (... Ever reviewed anywhere I replaced the water heater on my own is clear to.. Worth several hundreds of pounds TDS made us feel safe efficient and quick in sorting deposit ending. To my tenants not everyone can afford to wait for their money be! Felt comfortable that the matter with the service provided months without their deposit back and I sure! Was helpful and polite people but most importantly efficient why I had contact! Tenants face a chartered accountant I have twice brought proceedings against tenants after poor TDS decisions twice. Refused to negotiate on bad terms the scheme ), which flows the... My deposit claimed the opposite 90 % of our deposit for small wear and.. Wanted to deduct almost 80 % of our deposit for small wear and.. Inside look at company reviews and salaries posted anonymously by employees would actually protect us from unreasonable.... After 2 months I was unsure how easy it would be handled properly money back sort out... And closed down where communication had totally broken down being unrealistic in disputes in helping resolve! Would actually protect us from unreasonable claims absolutely nowhere it wrong, court! Usually paid directly into the tenant 's bank account the money returned to me which you deal with.... God for TDS who saw through the whole way through and wade through it with my landlord communication...

Utility Trailer Parts Near Me, Hotel Esencia Pool Villa, Squeeze Slang Meaning, Operations With Complex Numbers Quiz, Greenspring Station Pavilion 2, Cortland Ultra Premium Leader, Do I Need To Seal Gold Leaf, Nh Antique Plates,