Review tags are currently only available for English language reviews. It was quiet and I liked the shade that the Bali bed provided in the afternoon. This means the swim up pool was warmer than the others. Stay at this hotel, and you get an access-all-areas pass to the family-friendly Royalton Riviera Cancun. The views were amazing!! Would definately go back. People were constantly cleaning. Short 10-15 min wait once we checked in. Hideaway at Royalton is a unique boutique, adults-only resort within a resort. We were prepared for this and politely, yet firmly, let them know that we were not interested in attending "the breakfast." Your comments are extremely important to us, as they motivate us to continue to improve our services. He made me "More Foofoo." Nearly all the employees greeted everyone with a, "hello/hola!" My husband is a margarita (snob) purist and requested a "real" margarita made with juiced limes instead of the pre-made mix. Number of persons. Through the windows we could see a buffet of snacks. Romantically decorated Honeymoon Suite with 1 King Bed. They pushed overpriced photos on the trip back. Hideaway Royalton Riviera Cancun – Hideaway Riviera Cancun All Inclusive - Call Toll Free: 1-888-774-0040 or Book Online Please see our partners for more details. Since we booked Diamond Club in Hideaway, we attempted to open the door. Each morning we went down early to drink our coffee, watch the sunrise, & claim towels and a bed. great food and service. Diamond/Hideaway gets you 100% access to everywhere and everything. Ask 607MelissaT about Hideaway At Royalton Riviera Cancun, Ask nancycatherinee about Hideaway At Royalton Riviera Cancun, Ask T T S about Hideaway At Royalton Riviera Cancun, Ask PatrickMcDonough about Hideaway At Royalton Riviera Cancun, Ask 1132edgarc about Hideaway At Royalton Riviera Cancun, Ask Jason G about Hideaway At Royalton Riviera Cancun, Hotels near Hideaway At Royalton Riviera Cancun, Hideaway At Royalton Riviera Cancun Rooms, Adults Only and Adult Friendly Resorts Puerto Morelos, Hotels near Galeria Arte Zissimo arte contemporano, Hotels near (PCM) Playa Del Carmen Airport, We compared the lowest prices from 14 websites, We compared the lowest prices from 16 websites, We compared the lowest prices from 12 websites, We compared the lowest prices from 19 websites, We compared the lowest prices from 17 websites, We compared the lowest prices from 15 websites, We compared the lowest prices from 18 websites, We compared the lowest prices from 11 websites. Mauricio Z, Director General at Hideaway At Royalton Riviera Cancun, responded to this review. The restaurants attempt to sell their bottles of wine (we're not big wine drinkers) and charge for the uber-premium liquors. Then we were taken to the Hideaway Check-In. Then we were taken to the Hideaway Check-In. Now £187 on Tripadvisor: Hideaway At Royalton Riviera Cancun, Riviera Maya. My husband LOVED the Diamond Club Hideaway Lounge. Hideaway At Royalton Riviera Cancun: Diamond Club not worth it - See 6,529 traveler reviews, 6,748 candid photos, and great deals for Hideaway At Royalton Riviera Cancun at Tripadvisor. Despite the temp issues, the food was well prepared & good quality.Special Events/Entertainment: We attended a few of the beach dinners followed by entertainment. Our butler made all of our dinner reservations for us the first day. Your comments are extremely important to us, as they motivate us to continue to improve our services. Hideaway Royalton Riviera Cancun – Hideaway Riviera Cancun All Inclusive - Call Toll Free: 1-888-774-0040 or Book Online. Their kiosk was easy to find at the airport. We were able to explore the resort and grab something to eat and drink while we waited, in spite of getting there hours before check-in time. We stayed for a week in April 2016. Select from a swim-out pool or a rooftop Jacuzzi on the balcony with Ocean Views. It was definitely a party area and we had a great time. ABOUT Hi I’m Jon ‍♂️ & I’m Allana ‍♀️. Dear Jason GThank you for allowing us the opportunity of hosting your recent holidays. Mostly due to inconsiderate guests. Two mini-fridges had more beverages than we ever needed. If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. Short 10-15 min wait once we checked in. Number 0 Persons 0 Rooms Occupation is incorrect ... Diamond Club Luxury Junior Suite HIDEAWAY at Royalton Riviera Cancun ... Diamond Club Luxury Junior Suite 1 King Bed or 2 Queen Beds and comfortable double sofa bed. It was our 1st trip to Mexico. We didn't attend any of the main stage entertainment events-we saw bits & pieces as we walked by. Paulino literally ran across the sand (in his ankle brace) to deliver drinks and food. Discover the convenience of Diamond Club™ The food at the beach dinners was our least favorite. Dear nancycatherineeThank you for allowing us the opportunity of hosting your recent holidays. But, I think because of the snafu which was an inconvenience to them, we didn't get all the perks. There were 2 things that were consistent almost everywhere: #1- food temps were off; hot stuff wasn't always hot and cold stuff wasn't always cold #2- understaffed, most of the staff was working really hard, but they were spread thin. The staff was friendly and service was excellent. We had seen/heard that there were classes for making sushi, guacamole, cocktails, etc, but we didn't know when or where. This business uses tools provided by Tripadvisor (or one of its official Review Collection Partners) to encourage and collect guest reviews, including this one. If you've decided to book a vacation at the Royalton Cancun resort, you might be wondering which room category is right for you. The shuttle to the airport left a bit late, but we still got to the airport in plenty of time.Check-In: We were handed a drink when we arrived and our luggage was whisked away. Royalton Riviera Cancun is comprised of 3 distinct sections, all unique to our guests’ needs and vacation styles. While exploring the resort we discovered the Diamond Club Hideaway Lounge. Thank you for the compliments and recommendation about our resort and we look forward for the opportunity to serve you again soon.Luxury RegardsMauricio ZarateGeneral Director. Royalton Riviera Cancun All Inclusive - Riviera Maya, Mexico ... Diamond Club Luxury Junior Suite 1 King Bed or 2 Queen Beds and comfortable double sofa bed. The Hideaway at Royalton Riviera Cancun is a luxury, adult-only beach resort about a 45-minute drive south of Cancun. It was staffed with a bartender at all times & lots of small plates to snack on. The walks were nice with very few people for a long distance each way. We brought mosquito repellant, but we never used it.Diamond Club: What I liked most about Diamond Club was the private beach area. The shuttle to the airport left a bit late, but we still got to the airport in plenty of time. We hope to welcome you again.Luxury RegardsMauricio ZarateGeneral Director. The ac worked very well. Please check you have entered your email address correctly. We found out that one of our butlers was out for medical reasons which left them short handed. We gave her a small tip for the map and other information she provided. Choose from the Resort or Diamond Club™ sections. However, the Hideaway is the Adult only section of the Royalton resort and apart from Dorado restaurant and the Bistro underneath it, the Hideaway bar/check-in area and the Hideaway pool and beach area you will encounter children. Love the hideway section and amenities for dining.Great beach plenty of room to walk with firm sand if that is your thing its mine. While exploring the resort we discovered the Diamond Club Hideaway Lounge. We were looking for a relaxing beach vacation-not a Mexican cultural vacation. HIDEAWAY at Royalton Riviera Cancun ... Diamond Club Jr Suite Luxury Junior Suite with a swim out pool, or with a balcony overlooking the mangrove or ocean. Since we...This is an overdue review! It was an ocean view corner room. Book now! They weren't needed because we usually ate around 5:30 each evening. )Pools & Beach: We spent a majority of our time relaxing in one of the Bali beds in the Hideaway DC section of the beach. We at Hideaway at Royalton always focus on making sure our guests have a memorable experience. All rights reserved. The beach drink service was usually more than sufficient. It's particularly pleasing to hear our team provided an excellent service and we will ensure your feedback is passed on to them. Max Occupancy: 5 Adults, or 2 Adults + 4 Children . Review of The Royalton Riviera Cancun Presidential Suite with Ocean Front. The premium level of service at Hideaway features anticipatory service, exclusive á la carte restaurants and bar, in addition to a shimmering pool and pristine beach area for the sole use of Diamond Club™ guests. We liked all of the restaurants that we went to. Since we paid for a 5 star experience, we had high expectations and for the most part, our expectations were met. We can't tell if you're a human or a bot. Prices are the average nightly price provided by our partners and may not include all taxes and fees. In fact-we enjoyed it so much that we're booked again for April 2017! Choose from the Resort or Diamond Club™ sections or enjoy the ultimate luxury in our resort within a resort, Hideaway at Royalton Riviera Cancun. We eventually ended up with the correct wristband and room with the apologies of the staff.Pushy Sales: We were approached by somebody as soon as we left the check-in desk. The only problem we had was the smell from the mangroves. We took two showers a day- if housekeeping didn't bring fresh towels, we had to use our wet towels from earlier in the day. Expedia, Inc. is not responsible for content on external Web sites. I was supposed to receive a refund almost a month ago, and spoke to Victor, Omar, and Fernando at the Royalton Hideaway Front Desk on three separate occasions. This response is the subjective opinion of the management representative and not of TripAdvisor LLC. The shuttle to the airport left a bit late, but we still got to the airport in plenty of time. All 343 rooms boast jetted bathtubs, and offer free WiFi and free minibar items. In fact-we enjoyed it so much that we're booked again for April 2017! Recommend better advertisement of pre-spa experience. Like I said in the beginning, there were some blips in service that we didn't let ruin our vacation. The drawback was that everything needed to be purchased at the shop at the resort. (& water too!) One night we requested that our balcony whirlpool be filled. We feel very proud to acknowledge you feel so enthusiastic about your recent vacation at our premises. There was a limited food menu for ordering lunch/snacks. HIDEAWAY at Royalton Riviera Cancun All Inclusive - Royalton Riviera Cancun Adults Only - Riviera Maya, Mexico 1 (888) 774 0040 or (305) 774 0040. It will be a pleasure to extend your compliments to our staff, we are sure it will be a really nice way to encourage them to keep on being themselves.We hope this will not be your last visit.Luxury RegardsMauricio ZarateGeneral Director. We did not indulge in any of the liquor in the room. Hideaway at Royalton Riviera Cancun - Riviera Cancun - Call Toll Free: 1-888-774-0040 or Book Online. We had packed everything else that we needed (and didn't need). After I showed my reservation paperwork, we were directed to the Diamond Club check-in. Royalton Riviera Cancun Resort & Spa: Diamond Club worth every penny - See 14,603 traveller reviews, 13,718 candid photos, and great deals for Royalton Riviera Cancun Resort & … Not only have they not refunded my money, they have completely stopped responding to me. Dear PatrickMcDonoughThank you for your preference. Members can access discounts and special features. After a short wait, we were able to sit with a rep. She wasn't able to find our res and it was discovered that we were in the wrong check-in area. (We'll have to book sooner next time! All 343 rooms boast jetted tubs and offer free WiFi and free minibar items. Thank you for the compliments and recommendation about our resort and we look forward for the opportunity to serve you again soon.Luxury RegardsMauricio ZarateGeneral Director. Through the windows we could see a buffet of snacks. HIDEAWAY at Royalton Riviera Cancun ... Diamond Club Luxury Suite 1 King Bed or 2 Queen Beds and comfortable double sofa bed. Tons of space! Most days, housekeeping occurred during this time. I don't think it would have been hard to find live music any time. We rarely saw our butlers, but didn't really need anything. Unfortunately this room type was not available when we booked our next trip. It was our 1st trip to Mexico. Prices are calculated as of 11/01/2021 based on a check-in date of 24/01/2021. The women's bathroom near the beach was a disaster! Hideaway at Royalton Riviera Cancun - Riviera Cancun - Call Toll Free: 1-888-774-0040 or Book Online. Dear tracysL2237BWThank you for the compliments and recommendation about our resort and we look forward for the opportunity to serve you again soon.Luxury RegardsMauricio ZarateGeneral Director. People that I remember because of their service was waiter in the Mediterranean Rest. They got us checked in, gave us our wrist bands, and we waited for our room to be ready. Incredible and the beds are awesome. Hideway is the only Adults only section including a pool and beach area and one adults only restaurant and bar at the pool. On a couple of days we walked up and down the beach. We booked Diamond Club again for our next trip.Check-Out: We had no issues with check-out. The entertainment that followed was nice. It's all the way at one end of the beach & was very quiet and relaxing. Other than the Beach Bar, I don't think we went to any others. See 6,533 traveller reviews, 7,194 candid photos, and great deals for Hideaway At Royalton Riviera Cancun, ranked #15 of 40 hotels in Riviera Maya and rated 4.5 of 5 at Tripadvisor. After a few days, the menu got old, but it was easy to find other foods around the pool area. That means ten restaurants and 17 bars are up for grabs, plus seven pools and a spa. The price you just found ($265) is 10% lower than our most recent forecast ($294) for this property for this date. We liked this room because of its location to the pool action and also it faces sun most of the day. We stayed for a week in April 2016. We weren't approached after that. Jorge made us delicious drinks at the beach bar. Royalton CHIC Suites Cancun Resort & Spa is comprised of 2 distinct sections, all unique to our guests’ needs and vacation styles. No pillow menu-No choice of aromatherapy-No coupon book. 1 King bed and a comfortable double sofa bed or 2 Queen beds and an indoor Jacuzzi. Try signing in with CONNECTED_THIRD_PARTY_NAMES or use another email address. The resort is remote. We forecast hotel rates daily for each date six months into the future based on the millions of hotel searches performed by our users. This tranquil property caters to guests over 18 years of age only. more. Catch some rays at the beach or spend the day relaxing at Hideaway at Royalton Riviera Cancun Adults Only - All Inclusive's full-service spa. N'T belong in there was whisked away I give the an A+ food. Team already assist you to Diamond Club™ sunrise, & claim towels and a Spa amenities. Restaurants attempt to sell their bottles of wine ( we 'll have to Book sooner next time drinks the! Minibar items was usually hideaway at royalton riviera cancun presidential suite diamond club daily showed my reservation paperwork, we would attended... Double sofa bed or 2 Queen Beds and comfortable double sofa bed 're not big wine )... 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